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Work Background
Blue Cross Blue Shield of MassachusettsProgram Manager
Sep. 2021
Blue Cross Blue Shield of MassachusettsCustomer Service Manager
Jul. 2017 - Sep. 2021Hingham, Massachusetts
Blue Cross Blue Shield of MassachusettsSubject Matter Expert
May. 2016 - Jul. 2017Hingham, Massachusetts
Blue Cross Blue Shield of MassachusettsProvider Service Representative
Sep. 2013 - May. 2016
Free 2 Be Me ChildcareDaycare Provider
Nov. 2011 - Sep. 2013Sharon, MassachusettsAssist the primary daycare provider in the care of up to ten children as well as assist in curriculum develop and instruction on a yearly, monthly and daily plan basis.
Elite Health & FitnessMember Service Manager
Apr. 2010 - Nov. 2011stoughton, massachusettsThe main focus of the Member Service Manager is to over see the overall function of the member service department to assure that all employees are functioning with the highest level of customer service possible. I was responsible for scheduling, the interviewing and hiring process of new member service representatives as well as training all new employees on club policies and procedures. Billing and collections, processing and ordering all supplies needed for the club as well as researching new ways to purchase supplies more efficiently and economically.
Elite Health and FitnessMember Service Representative
Mar. 2008 - Apr. 2010stoughton, massachusettsAs a Member Service Representative I provided all health club members and guests with a welcoming environment. I greeted guests and was sure to learn as many member's names and faces. I answered all phone call inquires and also directed any necessary phone calls to the appropriate party. I sold merchandise, prepared protein shakes and took inventory of all supplies. I created in club advertising and also operated a point of sale system. I was often responsible for the opening and closing procedures of the entire health club.
Hilliards House of CandyAssistant Manager
Jun. 2007 - Mar. 2008Canton MAMy responsibilities as the assistant manager was to work closely with the general manager and company owners to increase sales and profit. I provided a high level of customer service and led a team of 8 sales associates by example. I placed weekly inventory orders based on the needs of the retail location at the time. I organized and assisted with bi-yearly inventories of all stock. I performed all sales closeouts, used excel computer programs to track all daily sales and prepared all bank deposits.
Hilliards House of CandySales Associate
Mar. 2003 - Jun. 2007Canton MAI was responsible for customer service, stocking inventory, packaging stock appropriately and providing customers with the high standard of customer service expected at a high end retail establishment.
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