Jason Gani

Learning and Development Specialist

🏐 SportsMarketingConsultingData EntryCustomer ServiceCall CenterSoft Skills TrainerEducation

Dynamic Learning & Development professional with extensive experience in call center training, coaching, quality improvement, and virtual facilitation across healthcare and customer service environments. Proven ability to analyze performance trends, identify root causes, and translate insights into actionable coaching strategies that elevate service quality and operational efficiency. Skilled in building strong cross‑functional partnerships, leading virtual huddles and development sessions, and supporting teams through complex systems, workflows, and EMR platforms. Adept at LMS administration, documentation, and leveraging digital tools to enhance learning impact. Recognized for a collaborative, empathetic coaching style that strengthens performance, reinforces standard work, and drives measurable improvements across diverse teams.

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Work Background

Corporate Trainer

OptumCorporate Trainer

Nov. 2021Port St Lucie, Florida, United States

Lead Trainer

MaximusLead Trainer

Jul. 2020 - Nov. 2021United States

Call Center Operations Manager

BroadStarCall Center Operations Manager

Oct. 2019 - Apr. 2020West Palm Beach, Florida Area

Lead Trainer

Etech Global ServicesLead Trainer

Jul. 2018 - Oct. 2019West Palm Beach, Florida Area

Site Director

Health Benefits LLCSite Director

Feb. 2017 - Jul. 2018Boca Raton, Florida

Trainer

Health Benefits LLCTrainer

May. 2016 - Feb. 2017Boca Raton, Florida

Lead Trainer - United Healthcare

Teleperformance, USALead Trainer - United Healthcare

May. 2015 - May. 2016Port Saint Lucie, Florida

Call Center Manager/Trainer

Florida BlueCall Center Manager/Trainer

Aug. 2013 - Jan. 2014Etech -Palm Beach Center, LLC

Medicare Trainer-United Healthcare

Aegis Global AcademyMedicare Trainer-United Healthcare

Aug. 2011 - Aug. 2013Port St Lucie, Florida

Training Delivery Consultant

AflacTraining Delivery Consultant

Jul. 2009 - May. 2015Aflac Worldwide Headquarters

SENIOR RETAIL SALES REP/SPECIAL EVENT COORDINATOR

T-MobileSENIOR RETAIL SALES REP/SPECIAL EVENT COORDINATOR

Oct. 2005 - Jan. 2010West Palm Beach, Florida

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Learning and Development: Elevate Skills & Performance

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