Dynamic Learning & Development professional with extensive experience in call center training, coaching, quality improvement, and virtual facilitation across healthcare and customer service environments. Proven ability to analyze performance trends, identify root causes, and translate insights into actionable coaching strategies that elevate service quality and operational efficiency. Skilled in building strong cross‑functional partnerships, leading virtual huddles and development sessions, and supporting teams through complex systems, workflows, and EMR platforms. Adept at LMS administration, documentation, and leveraging digital tools to enhance learning impact. Recognized for a collaborative, empathetic coaching style that strengthens performance, reinforces standard work, and drives measurable improvements across diverse teams.More...