Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
CollectiusProject Manager
Jul. 2023Singapore• Coordinate with internal teams to close 10 internal projects which have been open for 1-2 years in just 4 months after joined the company.
• Spearheaded the successful creation and implementation of company-wide CRM systems in 5 country I am overseeing.
• Managed a cross-functional team of 50 internal team (across 5 countries) and liaising with 20 people from vendor team in order to deliver this CRM project.
• Start and lead new project from scratch for 5 countries and oversee them till go live.
• Experienced managing stakeholders such as developers, product owner, external vendors, managing senior management expectations, support team and end users to ensure timeline, and budget aligns.
• Conducted risk assessments, implemented security measures, and developed contingency plans by coordinating with internal infra team to mitigate potential threats and ensure data integrity.
• Facilitated change management initiatives, including end-user training and communication, to ensure a smooth transition to new technologies and processes.
KaroooooLead Project Coordinator
Jun. 2022 - Oct. 2023Singapore• Led successful projects, including CRM 2 (internal and external) project and Carzuka-Assessor Project with a team of 18 developers and QA engineers in multiple countries.
Made critical decisions to ensure project timelines are met despite limited resources.
• Conducted sprint meetings as a Scrum Master, including Grooming, Planning, Demo, and Retrospective.
• Coordinated with the system team on network configuration, delivering the requirements to developers.
• Gathered business requirements and translated them into deliverable tasks for UI/UX designers and developers. Provided support and received feedback from end-users to enhance features in the next implementation.
• Conducted training for software trainers and support teams to ensure effective software usage.
Provided support for any technical issues with current CRM 1 in South East Asia, Portugal, Poland, and South Africa.
• Demonstrated leadership, coordination, and technical skills instrumental to the success of these projects.
Cartrack Asia PacificSoftware & Application Engineer
Oct. 2020 - Oct. 2023Singapore• As a products expert, I provide technical support & troubleshooting for in-house software applications and systems used by the end user • Assign tasks, monitor progress, and ensure timely resolution of support tickets and issues
• Conduct regular team meetings, provide guidance and foster collaborative work environments
• Analyze and resolve complex software issues, bugs, and performance problems • Collaborate with developers, QA, stakeholders to identify and implement solutions • Maintain comprehensive knowledge of support applications, functionalities, and technologies • Conduct training for end-users in Southeast Asia, Portugal, Poland, and South Africa.
• Contribute to the creation and updating of standard operating procedures (SOPs) and best practices
Infoware SystemApplication Support Engineer
Oct. 2018 - Oct. 2020Singapore• Provided comprehensive support to users across Southeast Asia, EU, Japan, and China on CRM and POS systems as an Application Support Engineer at Infoware Systems Pte Ltd.
• Resolved over 150 issues by conducting root cause analyses on hardware, network, and application issues.
• Ensured quality assurance of new installation packages and reported any bugs to developers.
• Gathered business requirements and effectively translated them into deliverable tasks for developers.
• Conducted training sessions and provided support to ensure optimal usage of the CRM and POS system.
Giochitech Education Centre MalaysiaTeaching Assistant
Sep. 2016 - Mar. 2017Selangor, Malaysia
Giochitech Education Centre MalaysiaTeaching Assistant
Sep. 2016 - Mar. 2017Selangor, Malaysiafunction as teaching assistant to teach basic game design and also do some drawing character. Assisted students with some basic coding. In addition, assisted in promoting company via Lowyat website and video presentation in English and Thai language.
Intch is a Professional Networking App for the Future of WorkSee more people like Amonlapha on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1027651 people
17
Data Engineer @ Independent Contractor
15
Transformation Director
19
Manager Product Delivery @ Cargo Community Network Pte Ltd
198518 people
48
Data Engineer @ BruntWork
17
IT Support Technician
16
Xx