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Work Background
KARL STORZ Endoscopy-America, Inc.Case Manager
Oct. 2022El Segundo, California, United States
AbbVieBusiness Development Manager
Dec. 2021 - Sep. 2022California, United StatesThe Business Development Manager is a territory sales role that is responsible for representing brands including Botox Cosmetic, the Juvederm family of dermal fillers, and Kybella. The current position entails servicing the needs of 150+ Dermatologists, Plastic Surgeons, Med Spas and Family Practice Physicians. The position holds a yearly quota of about $10M with expected year over year growth rate of excess of 30%. • Develop results-focused business plans to assist in exceeding quarterly sales goals. o Q1 attainment: 108% Q2 attainment: 100% Q3: attainment: 100% • Achieve territory growth of 45% since December 2021 • Successful at managing a large territory • Identify growth opportunities in territory • Help accounts in growing their aesthetics business • Responsible for performing effective territory penetration, coverage and account identification to drive sales and increase the customer base • Ability to understand the dynamic Aesthetic environment and keep up to date on competitive and synergistic products and modalities • New product launch expertise including Juvederm Voluma® Chin and Juvederm® Volbella IOH • Providing training, presentations and demonstrations to the customer on application and use of the company’s products using effective communication and sales techniques • Educating the customer regarding the indications, contraindications, and safety of the company’s products, and how they fulfill the needs of the customer • Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer service • Performing lead generation activities, such as cold calling, market research, etc. • Managing day to day sales administration activities in a detailed and timely manner i.e. Salesforce.com updates and data entry • Analysis sales and account data through using Power BI.
AbbVieSenior Inside Business Development Manager
Jun. 2020 - Dec. 2021United States• Successfully hit metrics and call routed my territory effectively • Developed results-focused business plans to assist in exceeding quarterly sales goals o Q4 attainment: 129% Q1 attainment: 114% Q2 attainment: 114% Q3 attainment: 112% • Have pro knowledge about our programs and account process • Emerging leader for foundations class • Developed best practices for team. • An expert at understanding our science and competitors • Help accounts in growing their aesthetics business • Utilize the challenger sales model with every business development calls • Executed training webinars for Allergan Aesthetics target accounts • Responsible for hitting and maintaining a quarterly sales quota • Achieved a territory growth of 50.34% since June 2020 • Two-time winner of the Above and Beyond Award • Achieved Inside Sales Trainer 9 months in the role • Analysis sales and account data through using Power BI.
AllerganCustomer Service Representative
May. 2019 - Jun. 2020United States• Utilize time management daily • Delivered an exceptional customer experience • Expert knowledge about products and programs • Successful at hitting key metrics daily • Cultivated excellent customer relationships • Knowledgeable of multiple platforms in salesforce. • Managed call time effectively • Expert knowledge of product promotions • She executed training accounts on using the Brilliant Distinctions/Alle platform.
Jet LinxClient Service Specialist
May. 2018 - Nov. 2018San Antonio, Texas Area• Interact directly with members and owners via telephone, fax, text, email, or in person • Manage accounts for owners and members • Communicate with internal departments • Build or add trips into FOS • Provide quotes to owners and members for potential flights • Sign-off on gross profit for all flight • Coordinate trip logistics and communicate flight details with members and owners • Meet and greet members and owners on departures and arrivals, 24/7/365 • Conduct pre-flight call to members and owners 48 hours prior to flight departure • Resolve owner and member complaints • Prepare and send to accounting all trip invoicing for each flight • Coordinate extras for members and owners • Rotate on call responsibilities as needed • Worked on a team to communicate all trip details each day
Elaine TurnerAssistant Manager
Nov. 2016 - Jan. 2018San Antonio, Texas Area• Managed staff and assigning specific duties. Met with nonprofits to plan and book fundraising events. • Prepare all paperwork for weekly corporate reporting. By completing and utilizing all reports to maintain store key performance indicators for corporate office and review store performance. Validate and verify reports for accuracy for corporate accounting office. • Directed sales activities; sales promotions, product development, and new product releases • Surpassed a 30% Clientele goal and assisted in bringing in 45% of the business via appointments. • Key accomplishment includes maintaining top three in sales performance in corporation. I aided our store to one of the top performing locations in the company. • Weekly appointments with existing customers • Cultivated customer service relationships (thank you notes, emails, phone calls) • Merchandised floor with product change weekly
Contemporary VADedicated Virtual Assistant
Dec. 2015 - Nov. 2016Remote Position- Work from San Antonio• Delegated projects and kept virtual assistants on task. • Acted as business manager for specific clients, and was responsible for their social media, assessing google analytics, building campaigns in InfusionSoft, and editing WordPress sites. • Created and edited blog posts and handled video posts. • Performed product research for clients and negotiated prices with suppliers. • Managed and reached out to people to be a guest on clients’ podcast. • Have supported multiple accounts at one time • Experience in preparing expense reports with Concur.
Gaudie And CompanySales Associate
Jul. 2015 - Nov. 2015Nederland, Tx
Elaine TurnerActing Manager/ Full Time Key Holder
Apr. 2014 - Apr. 2015San Antonio, Texas Area
Langford MarketAssistant Manager
Apr. 2013 - Apr. 2014San Antonio, Texas Area
NordstromSales Associate
Jun. 2012 - Mar. 2013San Antonio, Texas Area
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