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Work Background
Rogers CommunicationsProject Manager
Apr. 2022 - Dec. 2023TorontoMandate: Project Manager, Project Planner and Project Implementer in the Wireline PMO. Managing multiple concurrent projects in the Wireline Device Technology and Wireline network portfolios, in a mix of Agile and Waterfall environments. • Upgrade production Oracle Database Appliances (ODAs) supporting RSHM product and Lab environments to the latest Oracle software • Legal Response Centre – Implement AWS backend. Receive and store Video from vendor CVR. Deliver them to Law Enforcement. • XB8: a new gateway for Roger's customers, providing Wi-Fi 6E. From testing and certification to Go to Market • A new set top box remote to improve customer experience for those with disability and accessibility needs • Enterprise Access and Security – Management of Software Development teams • Implement capacity increase and routing redundancy between networks using logical traffic separation • Multi-phase project to increase backbone network capacity and shift Caching and Peering traffic to the Shaw network • Migration to AWS Web Services for CVR material to be delivered to Law Enforcement.
ScotiabankBusiness Analyst
Jan. 2021 - Apr. 2022TorontoMandate: Business Analyst in the Financial Crimes and Operational Risk [FCORE] program. FCORE is an AGILE regulatory Program Integrating APIs for AML KYC Regulatory requirements in to approx. 110 line of business applications. Integrated Applications were a mix of Agile and Waterfall environments. • Defined current and future state business processes for Business applications • Created and managed high level Program user stories and integrated them with LOB technical team user stories. • For Waterfall LOB partners, requirements were captured in Waterfall BRDs and User Stories for traceability • Defined current and future state business processes for applications to ensure AML KYC compliancy.
Mark A. Ashford Consulting Inc.Business Engagement Manager
Feb. 2019 - Dec. 2020Mandate: Develop and enhance social media, print publications of Mark A. Ashford Consulting Inc Expand books and publication materials, update existing materials and create new books for publication Expand and update advertising, conduct promotional interviews
CIBCSenior Business Systems Consultant
Nov. 2018 - Jan. 2019Toronto, Ontario, CanadaMandate: Senior Business Systems Consultant, Enterprise Service Management and Automation [ESMA]. ServiceNow. ESMA lead for a major Program integration between ServiceNow and SailPoint IQ Identity and Compliance Management in a Waterfall/Agile hybrid environment. Senior Business Consultant for concurrent ServiceNow service updates and Business as Usual [BAU] projects in multiple Agile teams and Business as Usual [BAU] • All aspects of New Hire and onboarding functionality in ServiceNow was transitioned to the SailPoint IQ Identity and Compliance Management of New Hire and Onboarding module. CIBC developed ServiceNow functionality and automation had to be removed, new Order Guides and provisioning workflow had to be created, catalog items updated and tested. • Business as Usual [BAU] upgrades, and changes. Change and Release management of these concurrent projects.
Finastra – D+H [Davis and Henderson]Project Manager
Sep. 2017 - Jul. 2018Mississauga, Ontario, CanadaMandate: Project Manager, Business Consultant, Project Coordinator, and Product Management Team, Canada Student and Canada Apprentice Loan Programs. The programs are Federal and Provincial Government programs servicing several million Canadian and Overseas students annually. PERC Security Cleared. • Microsoft Dynamics - CRM Case Management. • Design a comprehensive and flexible role-based case management solution for federal and provincial governments, police services, RCMP and Canada Revenue Agency. • Design of Online Chat and Email customer facing interfaces for Cisco ECE tools; customization and enrichment of the IVR system. Integration of SMS Text messaging services. • Gap Analysis and rationalization of existing back-office operations tools and the new customer facing solution • UI and Customer Experience Design and Integration • API integration to trigger work space actions such as SMS text messaging, email alerts, notifications and notification letters to clients.
TDSenior Business Consultant
Jul. 2016 - Jul. 2017Toronto, Ontario, CanadaMandate: Senior Business Consultant member of the Information Technology Asset Management [ITAM] Team implementing ServiceNow across TD Canadian, US, and other International sites. ServiceNow implements ITIL Version 3 and creates a mature ITIL environment for managing all forms of Configuration Item Assets, Master and Reference Data. • Data mapping of systems to be migrated to ServiceNow Configuration Management Database Modules [CMDB] across multiple Lines of Business. • Process Analysis and Modeling of Current and Future State of systems to be migrated to ServiceNow • Developed procedural documentation to support Lines of Business with new process, products or system enhancements. • Creation, review and analysis of training materials for end-users • UI and Customer Experience Design and Integration • Develop and create business case and business documentation artefacts and engage with stakeholders
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