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Work Background
Montana InternetChief Operating Officer
Mar. 2022 - Dec. 2024Helena, Montana, United States
Robert Peccia & AssociatesMarketing Director
Jun. 2019 - Feb. 2022Helena, Montana- Creates creative and interesting videos for high profile projects using drone cameras for website, social media, presentations, client use, and award submissions - Built two custom CRM databases with Airtable to analyze clients, determine new markets, track projects, and better serve employees - Liaise with management team to plan strategic marketing goals; Meet with company president monthly to present marketing benchmarks, goals, and strategy; Outline and present concise marketing plans for targeted growth in select engineering groups (engineering disciplines designated by company) - Plan and manage special events, open houses, and projects; Manage all advertising and sponsorships - Oversees proposal efforts for federal, state, and municipal agencies - Manage all marketing and public relations outreach, from supervising conference booths at six to eight conferences per year to writing press releases; Create and manage social media accounts
Nemont CommunicationsMarketing Lead
Mar. 2011 - Jun. 2019Glasgow, Montana- Executed award-winning marketing campaigns by developing creative and design while managing advertising output and sales initiatives from the marketing team; Organized company rebranding efforts as well as brand creation and execution for multiple product lines - Led in-house marketing team of five staff members, including implementing workflow and asset management software using Asana - Aligned yearly marketing plan with strategic goals set by the board of directors; Designed annual report and annual meeting presentation creative, including advertising, retail signage, direct mail, banners, PPT presentation, and decorations - Designed and implemented all UX creative for front-end of the website and managed website CMS and design; Website transformed from a static website to a website that enabled customers to order phones, wireless packages, manage accounts, and access voicemail and other third-party platform services - Extracted and analyzed customer data for consumer behavior, sales analysis, and product development - Involved in event planning and community outreach, including customer training, public relations, and sales events - Built a new business initiative, “Rescue My Device,” which provided device repair to customers in rural areas; Increased productivity and job enjoyment with current staff by training technicians on service and device repair
Big Sky Commerce Inc.Director of Client Relations
Aug. 2008 - Jan. 2011Managed all marketing including website, logo design, print materials, trade show booth and advertising. Responsible for ensuring prompt and expert customer service to a national customer base. Managed and trained customer service and sales staff. Implemented new service and reporting procedures. Responsible for researching and managing customer escalations. Created training manuals and workflow charts. Compiled daily and weekly reports to management and staff. Credit and Debit Card Processing, Internet Payment Gateways, Merchant Acquiring and Consulting, Interchange Pass-Through, Secure Dial and Internet (via Ethernet or Wireless) POS Hardware Solutions, EBT and Fleet Card Processing with Level III Data, Custom Gift Card Programs, PCI Compliance, Check Processing (Guarantee and Conversion), Alliances and Partnerships, Contracts, Business Development.
Morrison-Maierle Inc.Administrative Assistant
Jan. 2007 - Jan. 2009Compiled engineering bid proposals from start to finish. Create documents in Adobe InDesign. Greet clients and visitors at front desk, answer multi-line phones on Soft Consol, answer/direct calls from other offices in and out of state, all office machines.
Helena Area Chamber of CommerceAdministrative Assistant
Jan. 2001 - Jan. 2004Front office duties, filing, and event assistance.
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