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Work Background
22nd Century Technologies Inc.Network Analyst
Aug. 2024 - Apr. 2025Smyrna, Georgia, United StatesAuthored and delivered 270+ high-impact executive reports, synthesizing complex network performance data into actionable insights, enabling strategic decision-making at the C-suite level. Pioneered a communication efficiency overhaul, optimizing LAN administrator collaboration by implementing a real-time Teams messaging workflow, eliminating redundant calls and boosting operational efficiency by 8.33% over 90 days. Orchestrated end-to-end network incident management, creating and managing high-priority tickets in ChangeGear for site outages, high disk utilization, and CPU performance issues, ensuring rapid issue resolution and minimal downtime. Led mission-critical executive briefings twice daily (0800 & 1100) with senior leadership delivering real-time updates on network stability, outage impacts, and system performance, driving data-backed decision-making at the highest levels. Commanded 24/7 network monitoring operations using SolarWinds, proactively identifying and escalating critical alerts for routers, switches, IVBS nodes, high CPU utilization, and storage capacity risks, safeguarding enterprise-wide infrastructure integrity. Tracked, reported, and successfully resolved over 450 network outages, ensuring continuous real-time monitoring, issue escalation, and post-resolution analysis, maintaining 95% uptime across mission-critical systems. Coordinated and executed emergency network recovery protocols for mission-critical sites and infrastructure, minimizing downtime and restoring full functionality under extreme time-sensitive conditions.
US ArmyNetwork Analyst
May. 2022 - Apr. 2024Pyeongtaek, South KoreaOversaw network reliability for 30,000 U.S. and ROK (Republic of Korea) armed forces across the Korean peninsula, efficiently coordinating troubleshooting efforts with partner organizations to ensure seamless operations. Successfully reported 150 network outages to executive officers within the organization's 20-minute standard. Enhanced the organization’s network reporting process, slashing reporting time by 50% and significantly improving operational efficiency. Utilized network monitoring tools like Spectrum to diagnose and analyze outages, pinpointing affected devices and circuits to expedite resolution and minimize downtime. Ensure comprehensive documentation by meticulously maintaining logs for network operations and tracking all maintenance and repair activities to guarantee seamless network performance and reliability
US ArmyNetwork Engineer
Sep. 2018 - Apr. 2022Fort Hood, Texas, United StatesProficiently configured Cisco routers, switches, and firewalls adhering to organizational standards for optimal network performance and security. Diligently monitored and maintained the LAN network using SNMP, ensuring seamless operation and identifying potential issues. Expertly configured VMware virtual machines including ESXi servers, optimizing resource utilization and enhancing overall system efficiency, reducing physical hardware and associated costs by 80%. Skillfully installed General Dynamics' Taclanes, guaranteeing robust and secure communication channels for sensitive data transmission. Implemented streamlined and secure remote access solutions including VPN setups, assuring seamless connectivity for remote teams and bolstering data security. Collaborated closely with COMSEC custodians to maintain up-to-date encryption keys, confirming mission readiness and security compliance for upcoming operations. Oversaw network reliability for 30,000 U.S. and ROK (Republic of Korea) armed forces across the Korean peninsula, efficiently coordinating troubleshooting efforts with partner organizations to ensure seamless operations. Successfully reported 150 network outages to executive officers within the organization's 20-minute standard. Enhanced the organization’s network reporting process, slashing reporting time by 50% and significantly improving operational efficiency. Exemplified unparalleled accountability by flawlessly managing and safeguarding approximately $10 million worth of organizational communication equipment. Played a pivotal role in leading a team to craft policies governing the judicious utilization of organizational resources, further enhancing operational efficiency and security. Imparted comprehensive training to individuals, elevating proficiency in computer system utilization to enhance operational efficiency.
US ArmySystem Administrator
Sep. 2018 - Apr. 2022Fort Cavazos, Texas, United StatesApplied advanced analytical skills to swiftly identify and resolve issues within Windows 10 and Active Directory as well as other software systems, showcasing expertise in employing effective troubleshooting techniques. Enforced and upheld the organization’s Group Policy exacting security standards, ensuring unwavering compliance and data integrity Methodically tracked and monitored service requests via diligently organized helpdesk ticketing system, ensuring swift and efficient issue resolution. Delivered exceptional and empathetic customer support by proficiently addressing and resolving complex computer issues, ensuring an exceptional level of satisfaction among clients. Executed system administration tasks, such as installing software, creating user profiles and accounts in Active Directory, to enhance overall data protection and access control. Exemplified unparalleled accountability by flawlessly managing and safeguarding approximately $10 million worth of organizational communication equipment. Imparted comprehensive training to individuals, elevating proficiency in computer system utilization to enhance operational efficiency. Implemented streamlined and secure remote access solutions including VPN setups, assuring seamless connectivity for remote teams and bolstering data security. Played a pivotal role in leading a team to craft policies governing the judicious utilization of organizational resources, further enhancing operational efficiency and security. Oversaw network reliability for 30,000 U.S. and ROK (Republic of Korea) armed forces across the Korean peninsula, efficiently coordinating troubleshooting efforts with partner organizations to ensure seamless operations. Successfully reported 150 network outages to executive officers within the organization's 20-minute standard. Enhanced the organization’s network reporting process, slashing reporting time by 50% and significantly improving operational efficiency.
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