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Work Background
Unifiedpost Solutions d.o.o.Product Manager
Dec. 2024Belgrade, Serbia
NortalProduct Manager
Jul. 2021 - Nov. 2024Muscat, Masqaţ, OmanI’ve played a pivotal role in driving the adoption of Agile principles and practices within government agencies and ministries. I’ve spearheaded the initiation, leadership, and organization of Agile transformation efforts. I’ve initiated, led, organized, and guided these organizations in their transformation journeys, enabling them to embrace the principles of Agile and enhance their efficiency. By understanding the unique needs and challenges of these organizations, I’ve developed tailored strategies and roadmaps to guide them through successful Agile transformations. I’ve conducted workshops and training sessions to foster a culture of agility and collaboration, enabling teams to embrace Agile practices. One of my core responsibilities has been to build and prioritize the product roadmap and goals, ensuring that the most valuable and impactful initiatives are delivered in a timely manner while meeting the strategic plan and vision of the organization.
Key achievements:
-Orchestrated Agile transformation within government agencies and ministries to drive a cultural shift towards Agile practices
-Designed and implemented Agile frameworks tailored to the specific needs and challenges of each organization, facilitating seamless collaboration
-Conducted comprehensive assessments to identify areas for improvement, created tailored Agile adoption roadmaps, and guided teams through the process, ensuring successful adoption of Agile practices
-Demonstrated a strategic mindset by creating and leading impactful product roadmaps, aligning organizational goals with market demands and customer vision
-Established a robust prioritization framework to streamline decision-making processes and align the team's efforts with strategic objectives
-Enabled teams to embrace Agile methodologies, resulting in increased productivity and faster time-to-market
-Fostered a culture of collaboration and continuous improvement, leading to enhanced innovation and employee engagement
NortalLead Business Analyst
Oct. 2019 - Jun. 2021Muscat, Masqaţ, OmanI have collaborated with stakeholders to identify and leverage the potential contributions that business and IT improvements can make in achieving business objectives. With my expertise in strategic delivery and business process management, I have been instrumental in defining strategies, setting priorities, and ensuring the timely delivery of core and supporting business processes.
By collaborating with cross-functional teams, I have facilitated process mapping and analysis to identify inefficiencies, bottlenecks, and opportunities for optimization. I have worked closely with IT teams to translate business requirements into technical specifications and ensure seamless integration of systems and processes. Throughout the delivery lifecycle, I have monitored progress, managed risks, and resolved issues to ensure timely and high-quality outcomes. Key accomplishments:
- Identified and implemented business and IT improvements that directly contributed to achieving business objectives, resulting in increased revenue, cost savings, or customer satisfaction.
- Defined and executed delivery strategies that optimized resource allocation, minimized risks, and maximized return on investment.
- Streamlined core and supporting business processes, leading to improved operational efficiency, reduced cycle times, and enhanced customer experiences.
- Developed and implemented comprehensive delivery strategies, aligning business and IT initiatives with organizational priorities and timelines.
- Led cross-functional teams in successfully delivering critical projects on time and achieving positive outcomes and measurable business impact.
- Transformed complex business requirements into actionable insights and recommendations, facilitating informed decision-making and strategic planning.
- Fostered strong stakeholder relationships, earning a reputation for trust, credibility, and collaboration.
NortalBusiness Analyst
Jan. 2019 - Sep. 2019Muscat, Masqaţ, OmanI have leveraged my expertise in business analysis to consult with organizations on the management and improvement of their business processes. By conducting thorough assessments, identifying bottlenecks and inefficiencies, and recommending process enhancements, I have played a vital role in optimizing operations, streamlining workflows, and driving productivity gains. Through effective stakeholder engagement, I have ensured that process improvements align with strategic objectives and address critical business needs.
I have actively organized, participated in, and led various workshops and sessions throughout the project lifecycle. This includes elicitation sessions to gather requirements, solution design presentations to align stakeholders, and User Acceptance Testing (UAT) sessions to ensure quality assurance. By facilitating these workshops, I have fostered collaboration, promoted knowledge sharing, and ensured that all relevant stakeholders have a voice in the decision-making process.
I have demonstrated proficiency in creating comprehensive and clear documentation, including Business Requirements Specifications (BRS), system prototypes, and system specifications. By effectively capturing and documenting requirements, I have provided a solid foundation for development teams to understand and implement solutions that meet stakeholder expectations. I have also ensured the maintenance and ongoing update of existing specification documentation to reflect evolving business needs and project requirements.
I have served as a liaison between stakeholders and software development teams. By facilitating the translation of requirements into actionable development tasks, I have ensured an effective communication channel, minimizing the potential for misinterpretation or gaps. Through proactive and transparent communication, I have built strong relationships with stakeholders and development teams, fostering collaboration and alignment throughout the project lifecycle.
enjoy.ingProduct Owner
Dec. 2017 - Jan. 2019Belgrade, SerbiaI have applied my expertise in business analysis to the banking sector, understanding the specific needs and regulatory requirements of financial institutions. By conducting thorough analysis and staying updated on industry trends, I have provided valuable insights to clients, identifying opportunities for process improvement, automation, and compliance.
I have played an active role in organizing and facilitating workshops aimed at creating New/GAP analysis documentation. By bringing together stakeholders from various departments, including business users and IT teams, I have fostered collaboration and knowledge sharing. These workshops provided a platform for stakeholders to collectively define requirements, align expectations, and identify gaps or areas for improvement.
I have excelled in creating clear and comprehensive Business Requirements Specifications (BRS) for banking projects. These specifications were supported by UML diagrams, such as use case and activity diagrams, to provide a visual representation of system behaviour and business processes. The BRS served as a blueprint for development teams, ensuring a shared understanding of requirements and minimizing ambiguity.
As a liaison between stakeholders and the development team, I have facilitated seamless communication of requirements. By translating business requirements into actionable user stories, I have used collaboration tools like JIRA to efficiently manage and track development tasks. This ensured that stakeholders' needs were effectively communicated, minimizing the potential for misinterpretation or gaps.
Effective communication and stakeholder management were crucial aspects of my role. I have guided stakeholders through the entire project lifecycle, ensuring their concerns are addressed and expectations are managed. Additionally, I maintained open and transparent communication with the development team, providing clarity, resolving queries, and ensuring a shared understanding of requirements.
IC&DFreelance & part-time Business Analyst
Jan. 2016 - Dec. 2018Belgrade, Serbia- Writing detailed technical and business specifications based on client needs (supported with UML diagrams)
- Designing workflows
- Prioritizing requirements for later development
- Facilitating functional and non-functional requirements to IT developers
- Use Case modeling (creating use case diagrams, use case descriptions)
- Creating test scenarios and participating in User Acceptance Tests
sTech d.o.o.Business Analyst
Oct. 2015 - Nov. 2017Belgrade, Serbia- Business requirements eliciting through communication with clients, workshops and document analysis
- Writing detailed technical and business specifications based on client needs (supported with UML diagrams)
- Prioritizing requirements for later development
- Facilitating functional and non-functional requirements to IT developers
- Use Case modeling (creating use case diagrams, use case descriptions)
- Clarifying business processes to IT development teams
- Creating test scenarios, organizing and participating in User Acceptance Tests
- Portfolio management (prioritizing tasks, change requests analysis) using JIRA collaboration tool
- Writing user manuals for certain functionalities or application modules
NITESFAT Tester
Aug. 2015 - Oct. 2015Belgrade, SerbiaFAT testing of the CRM system for Serbia's national telecommunication company (Telekom).
Metropolitan University BelgradeStudent Parliament Vice President
Oct. 2013 - Jun. 2015Belgrade, Serbia- AIESEC contact person
- Organising events
Metropolitan University BelgradeTeaching Assistant
Mar. 2013 - Sep. 2015Belgrade, Serbia- Creating learning materials
- Classroom teaching students
- Homework and project assignments review and marking
- Subjects in the information systems field
BeotelNet ISP d.o.o.SCRUM Master - IT Sector
Mar. 2013 - May. 2013- Software department SCRUM Master.
- Cooperating with product owner.
- Facilitating requirements to development team.
- User testing
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