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Work Background
Shriners Children'sWorkday HCM-FIN-SCM Consultant
May. 2025 - Jul. 2025• Provide expertise in the Workday HCM, Finance and Supply Chain Management.
• Serve as a functional expert in Workday with deep knowledge of current functionality, design concepts, touch points with relevant functional areas and in consideration of future product direction.
• Develop various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Develop interactive media presentations.
• Develop dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
• Conduct sessions with the workstream to analyze business requirements, provide solutions to complex business problems, and transfer knowledge.
• Work with SMEs and stakeholders to ensure accurate and consistent content.
• Provide subject matter expertise on Workday best practices.
• Communicated clearly and concisely. Collaborates effectively and synergistically to team-based projects.
• Provided regular status reports to the project managers.
UCLAOracle Consultant
Jan. 2025 - Jun. 2025• Serves as a functional expert in the Oracle system specifically for the Financial Aid Department and Student Financials.
• Provides deep knowledge of system functionality, design concepts, touchpoints with relevant functional areas and in consideration of future product direction.
• Develop various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Create dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
• Conduct sessions with the workstream to analyze business requirements, provide solutions to complex business problems, and transfer knowledge.
• Work with SMEs and stakeholders to ensure accurate and consistent content.
• Provided regular status reports to the project managers.
Fairfield UniversityWorkday Student Consultant
Aug. 2024 - Feb. 2025• Provided expertise in the Workday Student product suite including Academic Foundation, Student Records, Advising, Curriculum Management, Financial Aid and Student Financials.
• Served as a functional expert in Workday Student with deep knowledge of current functionality, design concepts, touchpoints with relevant functional areas and in consideration of future product direction.
• Developed various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Developed interactive media presentations.
• Developed dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
• Conducted sessions with the workstream to analyze business requirements, provide solutions to complex business problems, and transfer knowledge.
• Worked with SMEs and stakeholders to ensure accurate and consistent content.
• Provided subject matter expertise on Workday best practices.
• Communicated clearly and concisely. Collaborates effectively and synergistically to team-based projects.
• Provided regular status reports to the project managers.
Wake Forest UniversityWorkday Student Consultant
Jul. 2023 - Apr. 2024• Provided expertise in the Workday Student product suite including Academic Foundation, Student Records, Advising, Curriculum Management, Financial Aid and Student Financials.
• Served as a functional expert in Workday Student with deep knowledge of current functionality, design concepts, touchpoints with relevant functional areas and in consideration of future product direction.
• Developed various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Developed interactive media presentations.
• Developed dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
• Conducted sessions with the workstream to analyze business requirements, provide solutions to complex business problems, and transfer knowledge.
• Worked with Student Information Training.
• Provided subject matter expertise on Workday best practices.
• Communicated clearly and concisely. Collaborates effectively and synergistically to team-based projects.
• Provided regular status reports to the project managers.
Norton Health Care -OpiateCareWorkday Finance Consultant
Nov. 2022 - Jan. 2024• Developed training materials for the following Workday Financial areas: Banking & Settlement, Expenses and Supplier Accounts. • Developed various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Delivered virtual ILT training to staff and management. • Partnered with SMEs and Systems Configurators to understand the business context and how to translate business and functional requirements into a sustainable training solution.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication (oral and written) and interpersonal skills required to interact with colleagues and internal customers.
• Worked effectively with others who were in remote locations and varying time zones.
St. Jude Children's Research Hospital - ALSACWorkday HCM Consultant
Aug. 2022 - Jun. 2023• Workday subject matter expert in the HCM Product Suite including HCM Core, Time Tracking and Absence, Benefits and Payroll, Recruiting, Talent and Performance and Learning. Also proficient in Workday Financials (Banking & Settlement, Expenses and Supplier Accounts) and SCM (Inventory Req, Data Management, Procurement).
• Mapped client’s current business processes to Workday HCM. Identify strategies, risks, and options when gaps are identified, and recommend approaches and mitigations to meet business requirements.
• Collaborated with client teams and stakeholders to align business requirements with Workday solutions to optimize Workday adoption and increase ease of use.
• Developed various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Delivered instructor led and virtual training as support of go live and provides post go live support. • Played an active role in sharing knowledge and information with colleagues and collaborating to improve internal capability.
• Provided frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in progress.
• Provided end user support with BAT and UAT testing Integrations/interfaces involving Workday.
• Managed project timelines, deliverables, and client expectations.
• Exhibited exceptional knowledge of Smart Sheet, SAS, People Soft, Articulate 360/Storyline, RISE, Camtasia, Adobe Creative Suite, SnagIt, Microsoft Office (PowerPoint, Word) as well as standard audio, graphic and video creation, and editing.
Babson CollegeWorkday Student Consultant
Apr. 2022 - Sep. 2022• Provided post go live support by collaborating with the Workday Information Technology manager and various stakeholders to assess training needs and provided input to ensure feedback was reflected in the training plan, approach, content, and schedule.
• Developed a training plan for the following Workday work streams: HCM Core, Absence, Benefits and Pay, Workday Finance, Supply Chain Management and Workday Student. • Executed the training plan in a timely manner. Identified and escalated any potential roadblocks, milestones, dependencies, and risks.
• Developed and updated learning content based on the training plan, solution changes and offline business processes related to the Workday process.
• Developed the training schedule to address business needs for flexibility, session options, and business deliverables. Reviewed with the Business to verify alignment.
• Provided project guidance based on project roadmap and customer requirements.
• Exhibited excellent knowledge of Smart Sheet, Adobe Creative Suite, SnagIt and Microsoft Office (PowerPoint, Word).
NCR CorporationSenior Instructional System Designer
Apr. 2017 - Mar. 2022• Served as Team Lead and helped to build an awesome team by training, leading, and coaching team members. • Exemplified excellent organizational skills and the ability to manage multiple priorities.
• Led project initiatives and exemplified excellent project management skills while identifying gaps in project plans and educating the team on finding closure. • Played an active role in functional meetings/calls to provide updates on learning programs, tools, and techniques.
• Conducted end-to-end program management of learning & development initiatives and processes based on learning strategies.
• Exhibited excellent knowledge of Workday HCM Core. • Experienced in SAP, People Soft, Learning Experience Platforms, and large-scale system implementations.
• Conducted needs assessment, business case analysis, task/job analysis, content analysis, and gap analysis. • Designed, created and rolled out compelling, innovative, effective, on-brand learning content using a variety of instructional design methods such as job aids, quick reference guides, How to Videos, Micro-Learning, eLearning and interactive exercises.
• Exceptional knowledge of content development tools such as Articulate 360/Storyline, RISE, Camtasia, Adobe Creative Suite, SnagIt, Microsoft Office (PowerPoint, Word) as well as standard audio, graphic and video creation, and editing.
• Exhibited excellent script writing skills, storyboard development, designing, and editing video and voiceover; video, audio, job aids, etc.
• Exhibited excellent knowledge of the JIRA ticketing system to track, monitor and resolve post go-live trouble tickets. Provided additional support and training to end users when needed.
• Provided instructional design services encompassing all phases of the ADDIE process while incorporating instructional principles, theories, concepts, and best practices into plans for training materials and products.
The People's Empowerment GroupOwner
Jan. 2017Virginia, United States• Serves as a functional expert in ERP implementations such as Workday (HCM, Finance, Supply Chain, Student) and Oracle (Financial Aid). • Provides deep knowledge of system functionality, design concepts, touch points with relevant functional areas and in consideration of future product direction.
• Develop various training assets such as job aids, quick reference guides, PowerPoint presentations and eLearning. • Create dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
• Conduct sessions with the workstream to analyze business requirements, provide solutions to complex business problems, and transfer knowledge.
• Work with SMEs and stakeholders to ensure accurate and consistent content.
• Provided regular status reports to the project managers.
SunTrustAnalyst III
Oct. 2014 - Feb. 2017Richmond, Virginia Area• Performed gap analysis of all prepared FHA claims; timely and accurately reported findings according to investor guidelines and requirements.
• Performed a loan level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances.
• Ensured all loans were liquidated timely within 24 hours of receipt of the final claim proceeds.
• Reviewed, follow-up and ensured the timely and accurate completion of all regular scheduled steps including outstanding /late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities daily. • Documented all servicing, action taken, delays, follow-ups, and phone conversations in the system notes. • Ensured compliance to HUD by submitting recorded sub deeds within the allotted time.
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