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Network Power<100 people
Roles
💸100%
Marketing
🗿66%
HR
🧨66%
Consulting
Geos
🇺🇸16%
United States
Work Background
SITEL UK LIMITEDCustomer Service Representative
Mar. 2017 - Oct. 2017Coventry, WarwickshireDuring my tenure as a Customer Service Representative at SITEL UK, I was dedicated to enhancing customer satisfaction by providing prompt and effective support. I handled a high volume of inquiries, assisting customers with their questions and resolving issues efficiently, which significantly reduced on-hold wait times. Working under strict deadlines, I responded to service requests and emergency callouts, improving resolution times by 20%. My role involved conducting in-depth research to answer complex questions, which greatly enhanced the overall customer experience. In addition to managing inbound and outbound communications via mail, email, and fax, I provided direct support to both internal and external customers in a fast-paced environment, achieving a 95% satisfaction rate. I ensured positive customer experiences by resolving complaints efficiently and communicating any merchandise needs or issues to supervisors, helping to streamline operations. My ability to deliver exceptional service and maintain high customer satisfaction levels was a testament to my commitment to excellence in customer support.
SOWFIELD DEVELOPMENT COMPANY LIMITEDAssistant to the Manager
Jan. 2016 - Nov. 2016As an Assistant Manager at Sowfield Development Company Ltd, I played a crucial role in enhancing overall office productivity and efficiency. I provided comprehensive office coordination, effectively supervising junior-level assistants to ensure smooth operations. My responsibilities included automating office tasks, managing client correspondence, and overseeing data communications. I also coordinated corporate responses to high-priority or sensitive issues, ensuring timely and appropriate handling. In addition to these duties, I managed and coordinated multiple daily operations, addressing telephone inquiries from clients, vendors, and the public. I was responsible for sorting and distributing business correspondence to staff members and obtaining necessary documents and approvals from local, state, and federal agencies. Furthermore, I planned and arranged travel for executives and staff, ensuring all logistical details were handled efficiently. My ability to streamline processes and manage various tasks simultaneously was instrumental in supporting the company’s operational goals and maintaining a high level of productivity.
GEM Asset ManagementConsulting Intern
Feb. 2015 - Dec. 2015During my internship at Gem Asset Management Ltd, I supported senior leadership in executive decision-making by generating daily reports that highlighted areas for corrective action and improvement. My role involved close collaboration with senior officers to ensure the integrity of the ongoing quality assurance program, providing vital support in maintaining high standards across all operations. I focused on streamlining operational efficiencies by delivering well-researched recommendations for enhancing knowledge-based processes and procedures. Additionally, I responded promptly and professionally to client requests, offering friendly and knowledgeable support. I handled incoming calls within allotted timeframes, addressed queries efficiently, and maintained positive customer interactions, ensuring a high level of client satisfaction. My proactive approach and attention to detail contributed significantly to the overall success of the team.
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