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Network Power<100 people
Roles
💸100%
Marketing
👍100%
Sales & BizDev
🧨100%
Consulting
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Work Background
VixxoOperations Manager
Nov. 2019Dallas/Fort Worth AreaLeads, directs, and manages salaried employees responsible for the operational oversight of facilities within designated areas. Ensures efficient and effective management of high-profile commercial accounts, including 7-Eleven, Nordstrom, Rivian, Zaxby's, Drive Time, and Peet's Coffee. Serves as the primary escalation point for customers and providers, fostering strong partnerships to meet needs, expectations, and service level agreements (SLAs).
VixxoArea Manager/Culture Champion
Jun. 2016 - Nov. 2019Farmers Branch, TX• Manages over 400 sites consistently in states CA, NV, OR, WA, and TX while reducing call volume • Connects with customers and build appropriate rapport to have a thorough understanding of the needs, expectations and requirement in order to achieve customer goals and service level agreements. • Analyzes key metrics, daily, & weekly reports, and performance indicators to identify areas of focus for necessary improvements. • Provides direction, guidance, and assistance to employees’ level 1 and level 2 employees • Budgeting and managing cost effective purchases for the office
VixxoCustomer Service Representative 2/ Project Manager
Oct. 2015 - Jun. 2016• Set up and process capital projects • Reviewed account and service histories to identify trends and issues. • Reviewed customer data to assess current issues and determine potential solutions. • Trained new employees in procedures and policies in order to maximize team performance.
VixxoCustomer Service Representative 1
May. 2015 - Oct. 2015• Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development. • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. • Answered inbound calls daily and addressed customer service inquiries quickly and accurately.
QBE InsuranceInsurance Customer Service
Sep. 2014 - May. 2015• Manage hazard, flood, and additional Insurance policies providing customer services. • Inbound & Outbound with clients and insurance agencies and carriers. • Review documentation of policies to verify coverage. • Handles homeowners’ personal and commercial property coverage. • Research, pay, and assist with discrepancies with account policy payments.
JPMorgan ChaseUnderwriter
Jul. 2011 - Nov. 2013• Completed Freddie Mac, Fannie Mae, FHA, VA, USDA, Asset and/or Private Investor Modification requests within investor guidelines and timeframes. • Verifying the income and employment details of the applicant and their credit history. • Reviewed all documents for accuracy, precision, and compliance. • Maintains the confidentiality of review findings, customer data, and company proprietary information. • Effectively communicate appropriate company policies and/or procedures as determined at the time of the call • Assist in providing the highest levels of customer service as it pertains to any consumer matters
CitigroupFannie Mae Insurance Claims
Jul. 2010 - Jul. 2011• Completed Investor Claims within investor guidelines and timeframes. • Completed tasks associated with the management of a claims caseload such as: invoice and check processing, communication with Investors, HOA's, Taxing Authorities, Utilities, Attorneys, property preservation and REO vendors. • Followed up with investors for timely payment of investor billings. • Interact with investors, insurers and vendors through written and verbal communication. • Strictly adhered to claim filing timelines, management of caseloads and timelines • Reconciled financial transactions • Made decisions, performed research and analyzed financial transactions.
CitigroupMortgage Front End Collections
Feb. 2010 - Jul. 2010• Met required productivity metrics, i.e. required telephone time, call volume levels, contacts made, payment promises secured, accounts reconciled, etc. • Met required criteria for call quality standards. • Possess effective problem solving skills to ensure timely problem recognition and resolution. • Participate in training sessions as need and required. • Contact as many customers as possible with the purpose of resolving their delinquency. • Educate customer, negotiate payment arrangements, and apply applicable solution to delinquency. • Trained collection best practices, new policy and process changes. • Relentless positive leader for team and unit with proactive solutions, discipline to goals and commitment. • Responsible for training, mentoring and coaching new collections associates.
WalMartSales Associate
Mar. 2007 - Sep. 2010United States, Addison•Delivered personalized customer service while assisting with fine jewelry selections, repairs, and layaway purchases
•Maintained secure handling of high-value merchandise, including opening and closing jewelry cases
•Performed daily inventory counts, restocking, and visual merchandising to ensure displays were attractive and accurate
•Operated POS system efficiently for sales, returns, and special orders, maintaining accurate transaction records
•Met and exceeded sales goals through product knowledge, upselling, and attentive customer engagement
Heaven @ Home Senior CareHome Health Aide
May. 2005 - Mar. 2008United States, Dallas•Provided compassionate, hands-on care to elderly clients, assisting with daily living activities such as bathing, grooming, dressing, and mobility support
•Maintained a clean, safe, and comfortable home environment by performing light housekeeping, meal preparation, and laundry services
•Administered medications and performed basic medical tasks such as enemas under care plans and within scope of training
•Built trusting relationships with clients and their families by offering emotional support and regular updates on the client’s well-being
•Collaborated closely with loved ones and care coordinators to ensure clients’ personal and medical needs were met with dignity and respect
•Demonstrated reliability and empathy, often going above and beyond to ensure clients felt secure, valued, and cared for in their own homes
Minyards Food StoresCashier
Jun. 2003 - May. 2005United States, Dallas•Provided fast and friendly checkout service, accurately scanning items, handling cash, credit, and EBT transactions
•Ensured a smooth customer experience by answering questions, resolving concerns, and offering helpful product knowledge
•Maintained a clean and organized register area while balancing drawers and following store cash handling procedures
•Demonstrated strong attention to detail and reliability while working part-time during high school
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