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Work Background
Palo Alto NetworksLMS Administrator
Aug. 2021- Managed the administration for, FLEXlearn, the internal LMS for over 15,000 employees
- Facilitated an audit of all the courses in our catalog to ensure that all content was organized and tagged properly - Onboarded and supported over 100 other admins to teach them how to manage their own content - Responsible for the launch of over 300 individual courses in FY22 - Designed and implemented training for new admins
- PROSCI change management Certified - Lead change implementation with new LMS processes/integrations Compliance Program Manager:
- Managed the launch of our 4 mandatory compliance courses by working with stakeholders
-Created reports to measure completions to ensure we were compliant with regulations -Managed communications plan & reminders to drive completions -Coordinated QA testing with our vendor to ensure any bugs with course were fixed before launch
Palo Alto NetworksLMS Administrator
Jan. 2021
National Veterinary AssociatesSenior Learning & Development Associate
Nov. 2019 - Dec. 2020- Design & Facilitated virtual DiSC sessions for our Hospital Managers
- Manage requests that come into our engagement inbox CultureAmp & Engagement
-SuperAdmin for CultureAmp -Launched engagement surveys for over 5,000 employees -Facilitated orientation webinars to gain buy-in with managers to drive participation for surveys
-Created and provided job aids and reference materials for the site managers
- Facilitated webinars for all managers to assist them in reading their report-outs
-Consulting with stakeholders to ensure they are getting the best experience and result out of CultureAmp
SADAEnterprise Consultant: G Suite Change Management & Training
Oct. 2018 - Nov. 2019
FullscreenTraining And Development Intern
May. 2018 - Aug. 2018Playa Vista-Helped Fullscreen employees become more effective in their job and more engaged at work through L&D initiatives
-Designed an internal marketing campaign for the new training program, Get L.I.T, available to all employees
-Assisted with communication styles training with DiSC assessment -Facilitated engaging training sessions in person and virtually
-Launched a series of presentation trainings and workshops to elevate participants skills and confidence in presenting -Created an internal campaign to increase participation on Udemy
Diablo Valley CollegeInstructor
Jun. 2017 - Aug. 2017Pleasant Hill, CaliforniaCollege for kids Instructor for Public Speaking
AppleExpert & Trainer
Jun. 2014 - Jun. 2017PleasantonIn-Store Guest Trainer: Cycle VII -Create a learning environment for the store by supporting training for all areas of the store
-Creates an amazing first impression of Apple Retail for our new employees and trained 25 new hires since August 2015
-Coordinate training events for the store, and provided opportunities for ongoing learning -Communicate new processes, products, and company initiatives and priorities in engaging ways to the store
-Lead the all-store training for over 100 employees for the iPhone 6s launch to ensure confidence with the new financing program for iPhone through Apple
-Support monthly hiring events to select top talent for the market Specialist:
-As a Specialist, I help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ s hands with enriching demos. -Supported many roles within the Red Zone to support my team, and always willing to tackle new challenges -Develop relationships with customers and employees to create a positive in-store experience. -Mentor peers to elevate product knowledge and boost confidence in their skills.
-I took the initiative to implement an innovative way to give positive feedback in the store with Awesome Cards Learning and Development:
-Facilitate enriching workshops to ensure customers were educated on how to use their devices, thus increasing the positive relationship between Apple and the customer. -Developed and assisted in the execution of multiple internal trainings for the employees to create a solid foundation with knowledge around carrier financing, business services, and leadership.
My GymTeacher/Team Member
Aug. 2013 - May. 2014Teaching classes for ages 1-7, I am responsible for time management of the class, positive energy of the gym, conflict resolution, and carrying out all functions of a teacher Strengthen relationships with all current and potential customers Initiate solutions to opportunities in order to support a consistent working environment for employees
Maintaining and upholding standards of the cleanliness and appearance of the gym
Organize and complete daily administrative work at the end of each shift including;transactions and customer service phone calls
Bath and Body WorksSales Leader
Sep. 2011 - Aug. 2013Pleasanton, CASales Leader July 2012- August 2013 -Meeting and exceeding sales plan, I was responsible for multiple 2 hour segments throughout the day
-Train, coach, and develop the associates to elevate their skill sets
-Analyze trends in the business in order to make informed decisions to increase our sales
-Initiated strategies to engage associates in creative ways to promote team morale -Assessed the customer experience report to gain insight and directed ways to improve the customer experience
-Forecasted traffic and sales by understanding correlation of marketing/ promotions and traffic Sales Associate: September 2011-July 2012 -Provided excellent customer service by greeting customers and recommended product to fit their needs
-Maintained appearance of store
-Sustained product knowledge with current product as well as new product in order to sufficiently demonstrate and explain to customers
-Quickly and efficiently rung up transactions while maintaining a positive experience for the customer
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