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Work Background
Yellow Cable ConsultingDirector, Facilitator and Coach
Oct. 2024Cape Town, LondonI partner with senior leaders and teams to turn Enneagram insights into concrete performance gains: • REDUCE TEAM FRICTION Anticipate how different profiles react under stress and adapt your communication style. • ENHANCE ENGAGEMENT & RETENTION Align tasks to each person’s core strengths and motivators. • DEEPEN TRUST & SPEED UP FEEDBACK Use a common vocabulary that transforms conflict into constructive dialogue—no lengthy off-site retreat required. Book your complimentary strategy session to explore how your leadership layer can unlock these outcomes: calendly.com/yellowcable
WorkdaySenior Customer Success Manager
Jul. 2020 - Sep. 2024South Africa• Established trusted advisor relationships with 40+ customers, ensuring value realisation from products and services as well as successful production cross-functional collaboration. • Acted as liaison between product management and customers, communicating the product roadmap and its impact, and support customer advocacy programs. • Developed success plans for customers, outlining critical success constructs and providing recommendations including customer journey mapping spanning all C-Suite functions. • Identified new opportunities and facilitate transitions following deployments and support strategic planning. • Managed multiple enterprise accounts, cross industry, geography and size, achieving and exceeding customer satisfaction targets with a focus on churn reduction and revenue growth. • Supported and lead services solution selling and support net new sales opportunities. • Cross regional onboarding mentor to new joiners • In addition to the above, I am proud to share my accomplishments and contributions were recognised and rewarded - EMEA CSM in October 2023 and received global recognition in December 2023 for outstanding contribution for FY24Q3.
WorkdaySenior Customer Success Manager
Sep. 2018 - Jul. 2020London, United KingdomWorkday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organisations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
The De Beers Group of CompaniesHR Portfolio Manager
May. 2017 - Aug. 2018London, United KingdomProcess Improvements • Analyse processes and run diagnostics to assess levels of maturity and efficiency of HR processes as appropriate including Success Factors system adoption • Design and communicate proposed solution (including structuring of improvement plans) • Set and manage governance frameworks Project Management • Support development of a project charter and scope of work • The development of the relevant project organisation (as directed by a project SteerCom) • Setting-up required controls to ensure delivery against the plan • The structuring and management of meetings to ensure the effective review of project progress and surfacing of risks / issues and feedback to the project SteerCom. General HR Governance • Responsible for supporting the Head of HR Operations, De Beers Group, in setting the policies and standards for the global HR function and establishing processes for the periodic review and audit of these policies. • Responsible for periodically engaging with the relevant Anglo American Group HR lead to ensure that these global policies align with the global standards used by Anglo American. • Manages De Beers’ global HR risks submissions and ensures that senior HR leaders are made aware of requisite actions in a timely manner. • Responsible for design and communication of the Group HR Calendar. • Provides input into more general HR reporting and metrics to the extent that the information being produced supports HR’s role in supporting general business governance (e.g. commentary regarding diversity, resourcing plans and people management activities which support De Beers’ social responsibility activities.
NomuraRegulations Specialist
Feb. 2017 - May. 2017London, United KingdomAssisting, advising and supporting People project streams, focusing on regulatory changes (SMR), EMEA HR policies review and Brexit.
Family businessHR Consultant
Nov. 2016 - Jan. 2017Cape Town Area, South AfricaAdvised on updating of employment contracts and best practice policies; presented retention, savings and CSR solution for a family business in Cape Town.
CSL Financial, LLC - NMLS # 959454HR Consultant
Jul. 2016 - Oct. 2016London, United KingdomProviding recommendations, solutions and suggestions to the HR leadership team of a boutique Financial Services company, CLS, based in London and New York on specific process improvements and efficiencies within the HR team. This was achieved through qualitative analysis and process mapping.
Self-employedHR Consultant
Apr. 2016 - Aug. 2018London, United KingdomAn experienced HR professional applying strong HR, Business and Project skills to develop and implement HR strategy. Areas of expertise: HR Generalist Workday & Success Factors Implementation Projects Financial Services Regulations (SMCR) HR Strategy and Management Mergers, Acquisitions and Integration Change Management, Organisational Design Talent, Resource & Succession Management Workshop and Strategic Planning Facilitation
Aberdeen Asset ManagementHR Consultant
Apr. 2016 - Jun. 2016London, United KingdomSupported post go-live activities of the global Workday implementation and delivered a regulatory compliant job catalogue framework .
Aberdeen Asset ManagementHR Business Lead - Workday Implementation
Mar. 2015 - Mar. 2016London, United KingdomHR Lead for global Workday Implementation project. Oversaw business process design, testing and change management activities ensuring successful implementation of Core HCM, Absence and Time tracking modules to budget and time constraints. - Worked with the project team (Systems Development team, external consultants, Process and Business Change Analysts) to understand the existing activities and responsibilities of HR and what it delivers to employees and the business (the HR Service Delivery Model). Facilitated the design of the desired future HR Service Delivery Model. Acted as the representative for the global HR community to approve the new Workday solution. Ensured HR reporting in Workday was fit for purpose and contributed to the design and testing of reporting for managers. Contributed towards the Phase II modules included talent, performance and advanced compensation. - Assessed and managed the impact of the new solution on Business as Usual, particularly for the HR community and HR processes. - Engaged appropriate HR resource and expertise and suggested the right HR and business subject matter experts to contribute to design and testing of the solution. Acted as HR lead in the design team for the programme, made key decisions on processes and reports that would satisfy the HR community. Provided leadership and support for the HR community in delivering the successful implementation & post go-live support. - Designed and delivered training for HR community and business users (Champion approach). Contributed to the design of end user acceptance testing to ensure all user groups (HR, managers, employees etc.) were satisfied with the new solution. - Responsible for weekly progress updates communication to Global HR population (emails, senior global HR leadership team meetings etc.) - Supported the internal members of the project team in continuously championing the solution and raised awareness of the associated opportunities and benefits.
Aberdeen Asset ManagementHR Business Partner
May. 2013 - Jun. 2015London, United KingdomAligned to specific business areas including both front office and middle/back office teams. By building relationship and keeping up to date with business activity, this partnership approach ensured that the Company maintains a focus on all HR activity within these business areas. I was responsible for ensuring the continued support to Divisional, Desk and Team Heads as well as general senior management for people agendas. - Responsible for providing guidance, coaching and advice on HR policies and procedures that comply with current UK employment legislation, ensuring best practice is followed and implemented in a fair manner. This included producing, maintaining and monitoring HR policies and procedures to ensure they were being implemented and applied. - Advised and provided assistance to managers, Desk and Division heads on HR operational issues such as employment law, recruitment, disciplinary, grievance, redundancy, expatriation, repatriation, secondments, transfers, promotions etc. in line with HR policy and current legislation and ensure all queries were responded to in a timely fashion. - Responsibility for management of recruitment activity, disciplinary and grievance situations as well as redundancy processes. - Managed and facilitated various HR projects for my specific business areas including Talent Management nominations, annual compensation review, annual headcount budget process, annual engagement survey results communication and action planning as well as oversaw the integration of processes and people following a joint venture and other acquisition transactions.
Robert WaltersHuman Resources Advisor
Dec. 2011 - May. 2013LondonAs part of the HR team, I was responsible for advising employees, specifically Managers and Directors, on general queries regarding HR and personnel issues and ensuring best practice and company procedures were followed correctly for UK, Ireland and South Africa.
HSBCHuman Resources Officer (Contract)
May. 2011 - Dec. 2011London, United KingdomReporting into the Deputy Head of HR, I business partnered with mainly the Compliance and Risk functions of HSBC Private Bank, whilst also assisting with ER case management in Front Office areas. This role was to cover maternity leave on a contract basis.
CapQuest LimitedHR Manager
Mar. 2007 - Mar. 2011Cape Town Area, South AfricaI was responsible for the start up and running of the Human Resources department for the contact centre in Cape Town of CapQuest, a UK-based financial services company. During my time at CapQuest, I had to take all the policies, procedures and company practices of the UK operation and ensure implementation in South Africa in accordance with the local legislative requirements. I also facilitated and lead various SA-specific projects such as Employment Equity Reporting, BB BEE reports, liaison with SARS in terms of financial reporting, Employee benefit administration. I had 2 direct reports, supported 3 local department managers and their teams in terms of general HR advice, process and procedure roll outs and general line management advice.
EmmanuelsHR Consultant
Jan. 2006 - Mar. 2008Cape Town Area, South AfricaI started at Emmanuels as a International Recruiter specialising in volume placements for a UK-based contact centre where my two team members and I placed over 550 people in 8 months. Once this assignment was complete, I was promoted to HR Consultant where I looked after a number of assignments, clients and employees, both off-site and on-site.
UK JoblinkAccount Manager
Jun. 2005 - Dec. 2005I managed the South African operation of a UK-based recruitment agency that assisted UK-bound travellers to secure employment in England. The management of relationships with travel agencies, visa and other travel related services was fundamental to the sourcing of candidates and a referral service. The company has since liquidated due to the changing immigration laws in the UK.
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