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Work Background
AD CONSULTANCYDirector - Self Employed
Oct. 2023Bengaluru, Karnataka, IndiaHelping Start-ups with business processes. Helping them with TOM, Strategic Roadmaps and Setting up support services.
CloudMoyoGeneral Manager - CS and Managed Services
Jul. 2022 - Jul. 2023Pune, Maharashtra, IndiaLeading Customer Support and Managed Services team
NetElixirAVP - India Head
Apr. 2019 - Jun. 2022Hyderabad, Telangana, IndiaLead India Business Center and manage Analytics and Insights team
GENPACTAVP and Ops Lead
May. 2014 - Mar. 2019Hyderabad Area, IndiaManaging operations of Business Intelligence for British Utilities Customer.
GENPACTSr Manager Operations
Feb. 2010 - May. 2014BangaloreManaging operations of Business Intelligence Team for British Utilities Customer.
WNSSr. Manager Operations
Jun. 2006 - Feb. 2010Lead a team of 200+ Claims Analyst, processing motor vehicle claims with Persona Injury and Dispute settlements
Infosys BPOAssistant Process Manager
Feb. 2005 - May. 2006Lead a team of 120+ team members delivering technical and billing support to UK Telecom giant
Mphasis BPOUnit Manager
Jan. 2003 - Jan. 2005Lead a team of 25 Customer Support Executives handling queries and investigations in Debit Card Fraud
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