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Work Background
Ted Todd InsuranceCustomer Relations/Operations Manager
May. 2024Estero, Florida, United StatesOperations: Process Improvement-Regulatory Compliance-Underwriting Operations-Policy Administration-Customer Service Oversight-Vendor Management-Strategic Planning-Reporting and Documentation-Lean Management-Cost Reduction-Technology Integration-Resource Allocation Customer Relations- Customer Support Oversight-Relationship Building-Feedback Collection and Analysis-Customer Retention Strategies-Performance Monitoring-Marketing Collaboration-Training and Development-Customer Relationship Management Systems-Customer Onboarding-Customer Advocacy-Crisis Management
Ted Todd InsuranceOperations Manager
May. 2020United StatesDriven Operations Manager determined improve our successes and those around me.
Ted Todd InsuranceOffice Manager/ Operations Assistant
May. 2020 - Mar. 2023
Acre CoworkingCommunity Manager
Mar. 2020 - Mar. 2023-Creating a warm and welcoming environment via Acre’s hospitality initiatives -Facilitating excellent customer service: assist members in a friendly & professional manner, man the front desk, greet visitors, and receive deliveries. -Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs. -Connect with local organizations and attend networking events to promote Acre’s community and identify potential members. -Conduct sales tours to execute sales strategy and maintain high occupancy -On-board new members. Supervise and assist move-ins and move-outs for a quality experience. -Ensure that your building is fully operational, and processes are running smoothly. -Oversee accounts payable: process weekly vendor invoices; follow up on payment inquiries
The W I Clark CompanyInventory Cont
Nov. 2016 - Dec. 2019Wallingford, Connecticut, United StatesInventory control for construction equiptment parts. Vendors included John Deere, Wirtgen, Voegele, Hamm, Kleeman and Leeboy.
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