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Work Background
Emirates NBDRecruitment and Onboarding Team Leader
Mar. 2025Dubai, United Arab EmiratesAs a Hiring Team Leader specializing in Contingent Workforce Recruitment & Onboarding, I drive strategic and seamless integration of contingent professionals into our organization. With a focus on efficiency, compliance, and a great customer experience, I lead my team in optimizing hiring processes, ensuring compliance, and supporting business goals. Passionate about transformation and process development, continuously refining process workflows, enhancing onboarding experiences, and implement best practices that improve efficiency and scalability. My role bridges the gap between business needs and process excellence, ensuring our contingent workforce contributes effectively from day one.
Emirates NBDHuman Resources Consultant
Nov. 2023 - Mar. 2025Dubai, United Arab EmiratesLeading the hiring and onboarding of contingent workforce across Emirates NBD Group while driving process improvements and operational efficiency. Focused on creating new and enhancing existing processes to optimize recruitment, onboarding, and workforce management. Support in in-house hiring by managing job postings across career websites and job boards to attract top talent. Maintaining physical and digital employee records, ensuring compliance and accuracy. Handling multiple projects, including expansions, administration, and niche recruitment, while supervising junior team members working on these initiatives. Skilled in preparing presentations, spreadsheets, and reports with up-to-date data and analysis to support decision-making. Engaged in forecasting and strategic planning for current and future projects, ensuring alignment with business goals. Tracking key HR metrics, including department-wise hiring trends, to provide actionable insights.
RevibeExperience Associate
Jun. 2023 - Jan. 2024Providing seamless support to departments by handling requests, managing administrative functions, and ensuring accuracy in verification and data management. Contributing to the smooth onboarding and orientation of new employees, fostering an engaging and well-structured introduction to the organization. Proactively identifying and assessing needs, escalating recurring challenges to management, and implementing solutions to prevent future issues. Staying ahead of company products, services, and procedures to deliver clear, accurate, and effective communication. Committed to achieving key performance metrics, including productivity, satisfaction, and communication quality. Focused on building strong relationships through open and interactive engagement while resolving concerns efficiently and ensuring timely follow-ups. Maintaining detailed records of interactions and generating periodic reports to support data-driven decision-making. Dedicated to continuous improvement, always going the extra mile to enhance engagement and operational effectiveness.
Fantastic Services Human Resources Generalist
Dec. 2022 - May. 2023Driving HR operations by organizing and maintaining personnel records, managing databases, and ensuring accurate tracking of hires, terminations, leave, and time off. Preparing essential HR documents, including employment contracts and new hire guides, to streamline workforce management. Serving as the first point of contact for employees, addressing HR-related queries, and fostering a supportive work environment. Assisting payroll by providing accurate employee data, such as leave balances and work schedules, to ensure smooth processing. Leading onboarding efforts by managing document collection and working closely with new hires to facilitate a seamless integration into the organization. Committed to optimizing HR processes and enhancing the employee experience through proactive support and strategic workforce coordination.
Fantastic ServicesHuman Resources Generalist
Dec. 2022 - May. 2023Driving HR operations by organizing and maintaining personnel records, managing databases, and ensuring accurate tracking of hires, terminations, leave, and time off. Preparing essential HR documents, including employment contracts and new hire guides, to streamline workforce management. Serving as the first point of contact for employees, addressing HR-related queries, and fostering a supportive work environment. Assisting payroll by providing accurate employee data, such as leave balances and work schedules, to ensure smooth processing. Leading onboarding efforts by managing document collection and working closely with new hires to facilitate a seamless integration into the organization. Committed to optimizing HR processes and enhancing the employee experience through proactive support and strategic workforce coordination.
Virtual Worker NowPeople and Culture Coordinator
Aug. 2022 - Apr. 2023Driving recruitment efforts by preparing and maintaining job descriptions, skills assessments, and career matrices to support strategic hiring. Engaged in talent acquisition by communicating with applicants, scheduling interviews, and assisting the Director of People & Culture with recruitment activities. Supporting the development and implementation of learning and development programs to enhance employee capabilities, managing the Learning Management System (LMS), and encouraging team participation in continuous growth initiatives. Responsible for preparing, analyzing, and reporting People & Culture metrics to drive data-informed decision-making. Actively contributing to all Culture team initiatives by attending meetings, providing insights, and fostering an environment of engagement and growth. Partnering with the Director of People & Culture on various projects aimed at enhancing workplace culture and driving organizational success. Passionate about building a thriving work environment where employees feel supported, valued, and empowered.
UX Centers Recruitment Specialist
Mar. 2022 - Aug. 2022Alexandria, EgyptSourcing and engaging with top talent to fill current open roles, ensuring alignment with business needs. Collaborating with hiring managers to define qualification criteria and develop effective recruitment strategies for future hires. Screening resumes, conducting initial phone interviews, and shortlisting qualified candidates to streamline the hiring process. Training and advising hiring managers on interviewing techniques and assessment methods to enhance hiring decisions. Preparing daily, weekly, and monthly reports to provide leadership with performance insights per team. Maintaining a strong talent pipeline by keeping a database of potential candidates for future opportunities. Committed to delivering a seamless candidate experience by following up throughout the hiring process and ensuring effective communication at every stage. Passionate about building high-performing teams through strategic and data-driven recruitment efforts.
UX CentersRecruitment Specialist
Mar. 2022 - Aug. 2022Alexandria, EgyptSourcing and engaging with top talent to fill current open roles, ensuring alignment with business needs. Collaborating with hiring managers to define qualification criteria and develop effective recruitment strategies for future hires. Screening resumes, conducting initial phone interviews, and shortlisting qualified candidates to streamline the hiring process. Training and advising hiring managers on interviewing techniques and assessment methods to enhance hiring decisions. Preparing daily, weekly, and monthly reports to provide leadership with performance insights per team. Maintaining a strong talent pipeline by keeping a database of potential candidates for future opportunities. Committed to delivering a seamless candidate experience by following up throughout the hiring process and ensuring effective communication at every stage. Passionate about building high-performing teams through strategic and data-driven recruitment efforts.
American Language Institute A.L.IBusiness Administration Instructor
Mar. 2021 - May. 2022Alexandria, EgyptDesigning and delivering engaging lectures on financial accounting, marketing principles, and operations management, equipping students with practical knowledge and industry-relevant skills. Evaluating coursework, assignments, and exams while maintaining accurate student records, attendance, and performance data. Providing academic and career guidance to students, supporting their professional growth and helping them navigate educational and vocational pathways. Collaborating with industry professionals to enhance program offerings, develop new curricula, and create opportunities for student internships and hands-on learning experiences.
QruzManagement Coordinator
Jan. 2021 - Aug. 2021Overseeing management projects by collecting and analyzing data, conducting research, and preparing detailed reports to support strategic decision-making. Leading grant proposal writing efforts to secure external research funding and drive organizational initiatives. Directing and managing campaigns while supplying leadership with insights on customer needs, competitive activities, and opportunities for new services. Utilizing spreadsheets, database software, and graphical tools to compile findings and support administrative projects. Serving as a key resource for organizational procedures, policies, and best practices while handling advanced administrative duties across multiple levels. Collaborating with internal and external stakeholders to streamline operations and enhance efficiency. Developing, implementing, and monitoring department operating systems and processes. Managing all administrative staff, including onboarding and training new team members, and preparing essential internal and external communications. Independently researching and preparing reports on behalf of top-level management, ensuring data-driven insights contribute to organizational success. Passionate about operational excellence, strategic coordination, and continuous improvement.
Abstract Agency Business Development Specialist
Jan. 2021 - Aug. 2021- Present, promote, and sell services using solid arguments to prospective customers.
- Analyze the market’s potential.
- Reach out to customer leads.
- Achieve agreed upon sales targets and outcomes within schedule.
- Keep abreast of best practices and promotional trends.
SutherlandCustomer Support Executive
Jan. 2021 - Dec. 2021Alexandria, Egypt- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
Abstract AgencyBusiness Development Specialist
Jan. 2021 - Aug. 2021- Present, promote, and sell services using solid arguments to prospective customers. - Analyze the market’s potential. - Reach out to customer leads. - Achieve agreed upon sales targets and outcomes within schedule. - Keep abreast of best practices and promotional trends.
European instituteEnglish Instructor
Jun. 2019 - Sep. 2019- Conduct small groups and individual classroom activities based on differentiated learning needs. - Utilized lessons encompassing skill-building activities for speaking, writing, reading, and listening. - Offered high-quality instruction with targeted class assignments and fairly graded all work. - Assisted students with planning educational and career pathways based on knowledgeable assessments of individual strengths and interests.
Career CommunityHuman Resources Recruiter
Feb. 2019 - Jun. 2019- Met staffing objectives through effective recruitment and detailed evaluations of job candidates. - Verified candidates by conducting background checks and connecting with references. - Evaluated applicants, reviewing resumes, and conducting interviews with a consistent set of assessment criteria.
_VOISInternational Account Advisor
Jan. 2018 - Dec. 2020Alexandria Governorate, EgyptVodafone International services, Intelligence Solutions. - Answering inquiries, giving instructions, promoting products and services, and solving complaints. - Assuring customer experience excellence.
- Achieved and constantly exceeded revenue quota through products and services promotion during routine calls.
- Instructed and trained +20 new employees in customer experience retention, conflict resolution, and data entry practices.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Served customers by going above and beyond to offer exceptional support for all needs.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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