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Work Background
UPPHead of Internal Communication
Jan. 2023
Just Eat Takeaway.comChange and Communications Manager
May. 2021 - Jan. 2023
In Your Own WordsFounder
Apr. 2021
Sainsbury's Digital, Tech and DataHead of Colleague Experience
Apr. 2020 - May. 2021
Sainsbury'sHead of Community & Capability
Jun. 2019 - Apr. 2020London, United KingdomLeading a team who connect, develop, inspire and engage our brilliant colleagues across Sainsbury's Tech and Data community.
Sainsbury'sHead of ADS Community & Capability
Nov. 2018 - Jun. 2019LondonI work with the Group Chief Data Office at Sainsbury's Group, embedding a common data culture across the business. I connect our 800 strong data professionals across Sainsbury's Group to make us greater than the sum of our parts. Also lead on how we keep Sainsbury's Group a great place to work in data. I also look after communication - running community events; maintaining a series of channels and telling our data story to the wider business.
Sainsbury'sCommunication and Capability Lead
Jan. 2018 - Nov. 2018London, United KingdomRunning internal communication for the DACE team of c.200 data professionals at Sainsbury's. Lead on Capability - determining training needs and managing training budget accordingly. Co-created "Data Camp" - an internal workshop to upskill business stakeholders around the statistical foundations of data. Lead on Community - communities of practice established to connect teams across operating companies to work on shared business outcomes.
KPMG UKInternal Communications Senior Manager
Jan. 2016 - Dec. 201715 Canada Square, London• Communications Business Partner to Managing Partner, Chief Operating Officer and CFO of KPMG in the UK and to UK Head of Sales and Marketing. Internal Communications lead on several high priority, complex projects: o Back and middle office transformation – Lead on change management and engagement aspect of creation of a new division – KPMG Business Services (“KBS”) o Communication of our 2020 Strategic Plan to 15,000 colleagues (change programme sponsored by Managing Partner) o Election of our new UK Senior Partner according to LLP governance • End-to-end planning and execution of Channel Audit, consisting of digital survey and series of focus groups to all 21 KPMG UK offices – over 1500 colleagues completed it and almost 100 attended one of the listening sessions. This resulted in an overhaul of our suite of channels and the creation of a set of channels governance, editorial guidelines and processes • Line management of team including Video Management; Channels Management and Internal Communications Assistant Manager. Responsible for owning and managing budgets of IC team • Communications lead for Diversity & Inclusion Purpose story-tellin campaign and for our alliance with McLaren Applied Technologies
KPMG UKInternal Communications Manager
Oct. 2014 - Jan. 201615 Canada Square, LondonResponsible for Internal Communication to nearly 12,000 colleagues and 600 partners for KPMG in the UK. Main responsibilities are supporting with engagement projects, including creating a story-telling culture around our Purpose, as well as BAU support to the People function. I was the Internal Comms lead for the recent launch of our strategic alliance with the McLaren Group.
Post OfficeCommunications Consultant - Strategy and Engagement
Jun. 2014 - Oct. 2014Old Street, LondonMy role is to partner and advise the HR Directorate, supporting them with all their communication needs on a tactical level, while helping to tell our people story strategically. The complexity of the people workforce structure at Post Office makes this a unique challenge. * Lead communicator on Network Sales Awards - Post Office's sales incentive scheme for branch colleagues (agency and Crown). Included comprehensive, multi-channel communications plan, working with two communications agencies, an events agency and production company. My role was to bring to life the annual Network Sales Awards gala dinner so it became a true incentive to motivate colleague performance. On the day and night of the dinner, used social media to get candidates excited and sharing their experiences externally. This content was then used on an ongoing basis throughout the year to generate excitement about those awards. I also enjoyed the opportunity to host the live-stream of the event online - watched by over 1500 viewers on the night * Internal communication lead on cross-functional project "We're changing" - colleague engagement to support extensive marketing and external brand activity. Several disruptive techniques used for maximum cut-through on what was a really fun project to work on * Internal communication lead on BBC Children in Need appeal for 2013. Post Office employees raised a total of £1.3 million for the charity, making us their biggest corporate partner * Launch of total reward campaign "There's more to working at Post Office" as part of Employee Value Proposition. The focus of this is with a booklet included with our bonus statement letters in mid-June, pulling together for the first time a total picture of the benefits available to Post Office employees
Post OfficeCorporate Communications Consultant
Aug. 2013 - Oct. 2014Old Street. LondonI work as a Communications Consultant across the HR Directorate and Corporate Social Responsibility area of Post Office. I partner the HR team to plan and implement key People and Change messages within a communication framework. The projects I specifically work on involve re-shaping the Employer Brand and Employee Proposition, refreshing the leadership behavioural framework and advising on a new approach for Diversity management. I also get the pleasure of working with Pudsey bear, as Post Office is one of the largest organisations to partner with Children in Need, latterly through the "BearFaced" campaign.
Marks and SpencerCommunication Partner
Jun. 2011 - Aug. 2013Paddington, LondonResponsible for management of communication to stores for following business areas: Plan A, Menswear, Kidswear, HR, M&S Money, Finance & Operations, Corporate Managing a diverse group of many stakeholders - ensuring their communications land at the right time and in the right way for better implementation by stores Co-ordinating and planning communications to ensure the activity level is manageable by stores, and aligned with business objectives Project management and delivery of FOM/ FOSM conference - engagement event on the business priorities for the coming year, attended by 800+ employees Providing accurate, effective, well-timed communications across a variety of channels: web-based via My Store Workspace store intranet; printed quarterly documents (Operating Your Store and People Quarterly); e-Books; conferences Project management of production of long term quarterly projects: including assuring timely delivery of content by stakeholders, sub-editing, management of design resource and liaison with printers, as well as post-production "IS THERE SOMETHING WE SHOULD KNOW?" and SHARESAVE - worked with stakeholders to design a communications package, ensuring the message hit stores at the right time, in the right way "Is there something we should know?" - involved in design of credit card sized reminder for all employees, as well as supporting poster to all stores publicising the Internal Dishonesty phone line and text service. We also produced a "vodcast" for our store intranet homepage to give the message to an even wider audience. So far the same number of calls has been received in the first month as was received in the whole of the previous year Sharesave achieved an uplift of 21% of applications on the previous year, and also resulted in over �1k being donated to charity, as we were offering an incentive donation to those who applied by some alternative method to paper
Marks and SpencerProject Manager
Jun. 2010 - Jun. 2011Roll-out of two brand new initiatives within Retail Finance, both delivering considerable staffing savings to the business... UPC Stocktake, working with one supplier and bringing on board a new one to deliver a new way of accounting for stock Managed the store engagement and communication programme around this Built a business case for further roll-out Till Skimming Devices: Rolled out to 120 stores, delivering cost savings on staffing budget by reduction of task Implemented a new, more secure solution for cash pick up Engagement and store liaison around this project
M&SCommercial Manager (Graduate Trainee)
Sep. 2008 - Jun. 2010Completed Graduate Trainee Scheme, comprising rotations of managing a Food Hall, General Merchandise (clothing) section and attachment to Store Finance & Operations manager (backstage) Resulted in appointment as Finance & Operations Manager of Eastbourne store.
The Local RadioFreelance Broadcast Journalist
Oct. 2007 - Feb. 2008Reported live from location Interviews: researched, recorded and edited into suitable content Read hourly bulletins and half-hourly headlines Ran desk in studio during bulletins Live adlib "coming up in the news" studio chat with DJ Responsible for compilation and presentation of "Spirit Reports"- an extended 15 minute news summary twice daily
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