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Work Background
Southeastern Equipment CompanySales Support Associate (SSA)
Aug. 2024• Create and manage detailed sales quotes and warranty options aligned with company pricing and customer needs
• Coordinate logistics for equipment transfer between branch and client sites
• Prepare and process complete sales documentation for invoices and records
• Maintain organized records of purchase orders, bids, and service orders to ensure timely follow-ups
• Collaborate with branch teams to improve sales, service and logistics workflow.
Advocate RCMERA Maximation Specialist
Jun. 2021 - Jul. 2024• Completed enrollment requests to change paper EOBs to electronic files.
• Monitored payer delays to resolution.
• Manually pulled files that were initially rejected & researched for resolutions.
• Maintained various reporting of tickets & posted payments.
• Assisted Business Support with payment exceptions, formatting, or loading issues.
Capital City AppliancesCSR
Nov. 2020 - Mar. 2021• Incoming & outgoing phone support.
• Generated service tickets & scheduled technicians for quick response.
TowliftCorporate Billing Coordinator
Oct. 2014 - Feb. 2020• Responsible for final billing of both internal & external customers. Top performer of processing high volume of work orders from job completion to invoice, ensuring timeliness, proper documentation, & a high level of accuracy.
• Troubleshot customer issues, provided recommendations for resolutions & escalated as needed.
• Monitored work-in-process (WIP) & attained monthly WIP goals. Partnered with team members & managers to identify & implement business improvements to achieve ongoing operations efficiencies.
• Assisted with the development & maintenance of process documentation, including training & developing the technical & analytics skills of less experienced team members.
UMC ChildcareClerical Officer/Lead Infant Teacher
Oct. 2002 - Sep. 2014• Assisted the Director with collections (court proceedings). Submitted & verified payment received for various counties (County Assistance Title XX).
• Maintained daily attendance sheets for children. Processed new enrollment forms & payments on ProCare Data System & assisted with weekly employee schedules.
• Lead infant teacher for 10 years – Created an atmosphere for learning through play & recreational activities. Integrated diversity into children’s learning by implementing weekly lesson plans.
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