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Work Background
Elevance HealthBusiness Change Advisor/Instructional Designer/LX Designer
Apr. 2016United StatesLearning Experience Designer/ Business Change Advisor-Remote-Full-Time
Provide leadership to a team of designers and Business Change Advisors working to improve quality and accuracy of claims processing including:
• Improving the outcomes of claim processing, reducing errors through root cause analysis and course development, documentation and improving workflows to assist processors in claims work. • Developed enterprise digital and virtual instructor led training to develop leadership, improve onboarding and compliance regulations. • Developed various system instructional courses to provide workflows for system updates and remediation when using complex systems.
Community Health Network/Knowledge ManagementInstructional Designer/Lead eLearning Course Developer
Apr. 2013 - Jun. 2016Indianapolis, Indiana AreaInstructional Designer/Elearning Developer
Analyzed instructional needs, defined the course requirements, managed projects through the development process, and ensured instructional integrity. Applied instructional design principles and methodologies to design interactive eLearning courses and other supporting materials to ensure an effective learning experience for a variety of corporate audiences. Created course design documents, learning objectives, course content, scenarios, media scripts, practice activities, and post-tests. Built effective working relationships with SMEs to efficiently gather content information and feedback. SuccessFactors LMS Learning Side Administrator
Worked in tandem with System Administrator to troubleshoot learning management system (LMS) issues. Provided customer support for LMS through a ticket system. Created items, publish and upload content to LMS and assign to customers.
Community Health NetworkEpic Credentialed Trainer for CareConnect
Apr. 2012 - Apr. 2013Indianapolis, Indiana AreaTrained and supported Epic CPOE (Physician/Surgeon Orders) users in a (2500+ bed) multi-system, health network including lesson plan development and testing.
Created and implemented e-learning tutorials for CPOE workflow.
Indiana University-Purdue University IndianapolisInstructional Technology Consultant
Aug. 2011 - Apr. 2012Part-Time while in schoolAssisted University faculty with building course sites within the University's online learning management system (Oncourse) and e-portfolios. Instructed online workshops and provide training in best practices to enhance the online learning experience.
Adobe connect environment.
Indianapolis Public Schools Education FoundationIntern
Jan. 2011 - Dec. 2011Prepared website for launch. Developed materials for the foundations largest fundraiser.
Carmel Clay SchoolsEducational Technlogy Specialist
Aug. 2004 - Aug. 2010Carmel, INHelped implement technology in all aspects of classroom and distance learning. Developed staff and students through training and one on one collaboration. Participated in all phases of computer and network maintenance and repair.
InAHQWeb Master
Jan. 2000 - Dec. 2010Created, developed and maintained website for the Indiana Association for Healthcare Quality. Inahq.com
Northwestern University and Krannert Institute of CardiologyResearch Scientist
Dec. 1989 - Dec. 1996Chicago, IL and Indianapolis, INResearched diseases in immunology/allergy and cardiology respectively. Involved in all aspects of experimentation and journal article development.
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