First Command Financial Services, Inc.Director, Strategic and Digital Marketing
Sep. 2011 - Dec. 2019Dallas/Fort Worth AreaFulfilled two roles, Director of Social Media and Director of Strategic and Digital Marketing, for a company providing financial products and services to military families, operating in a highly regulated environment. Implemented the first digital marketing and compliance software (Hearsay and ZeroFox), authored policies, established a center of excellence, and created social marketing content and strategy, handling employee training and ensuring regulatory compliance. After the 2016 promotion, shifted focus from social to multiple marketing programs, conducted a SWOT analysis, and hired a team of campaign managers to work on client acquisition, advisor recruiting, and client marketing. • Built a 500-branch local financial services marketing engine using social, local search, and local websites. • Launched a website to generate leads by partnering with the digital transformation team. • Received numerous awards, including the LIMRA Silver Bowl Award, beating out much larger competitors. • Built an industry-leading social media program for the corporate brand and 500 Financial Advisor "franchisees." • Drove 2,000 monthly web conversions in 2019, achieving social media engagement through high-performing content. • Slashed 20% of the page errors and boosted paid conversion rate by 12% after launching a website, search engine optimization (SEO), and search engine marketing (SEM). Supported SEO and content at the local level by deploying syndicated district office websites using YEXT. • Impacted 40% of hires and directly sourced 13% of advisors via social recruiting strategies and employer branding.