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Work Background
Industrial Mining Support
Amco Industries - Australian Matting CompanyIndustrial Mining Support
Feb. 2018 - Jul. 2024New South Wales, Australia
Medical Reception
Integrated Medical Services AustraliaMedical Reception
Dec. 2016 - Nov. 2017Wallamura Towers, 189 Abbott Street, Cairns QLD
Telemarketer
RBC GroupTelemarketer
May. 2015 - Mar. 2016Queensland, Australia• Set appointments with prospective clients that are ready to be provided with a quote/ scoping for print management • Call contacts and fill in database spreadsheet with gained information from the phone call including who their contract is with, contract end date, and other items required on spreadsheet
Retail Specialist
Globe TelecomRetail Specialist
May. 2010 - Oct. 2014Tagbilaran City, Bohol• Cater walk-in sales inquiries and application • In-charge of evaluation and verification of new applications for both mobile and broadband • Responsible for the activation of approved applications • Provide end users with the information to address inquiries or technical concerns regarding products and services
Fraud Analyst
Aegis PeopleSupport Philippines Inc.Fraud Analyst
Dec. 2007 - Jan. 2009Cebu City• Responsible for identifying potential fraudulent accounts • Investigate internet scams and phisher sites • Contribute to the development of improved fraud management systems, and policies
Ticketing Response Operations Network Agent
Aegis PeopleSupport Philippines Inc.Ticketing Response Operations Network Agent
May. 2005 - Dec. 2007Cebu City• Provide last level of technical support for DSL and VOIP • Handle escalated calls • Deal with vendors directly • Provide excellent customer service experience with every contact • Consistent top 10 performing agent since employment
Technical Support
Aegis PeopleSupport Philippines Inc.Technical Support
Jul. 2004 - May. 2005Cebu City• Provide technical support on issues regarding DSL connectivity, email and other ISP related products • Ensure that the high level of customer service is maintained when interacting with the customer

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