Lesley Avergonzado

Customer Support Specialist

Call CenterCustomer Support RepresentativeSales RepresentativeAppointment SetterTelemarketerTechnical Support AgentCold Calling SpecialistCustomer ServiceClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistService Quality ManagerAssistantAdministrative AssistantOffice AssistantOffice AdministratorData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

Lesley Avergonzado is a highly skilled Customer Support Specialist with a proven track record in providing excellent customer service, resolving complex issues, and improving customer satisfaction levels. She has a strong ability to understand and anticipate customer needs, resulting in high customer retention rates. Lesley is well-versed in using various customer service software and is known for her exceptional communication skills, problem-solving abilities, and attention to detail. Her dedication to continuous learning and improvement makes her a valuable asset to any customer-focused team.

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Work Background

Industrial Mining Support

Amco Industries - Australian Matting CompanyIndustrial Mining Support

Feb. 2018 - Jul. 2024New South Wales, Australia

Medical Reception

Integrated Medical Services AustraliaMedical Reception

Dec. 2016 - Nov. 2017Wallamura Towers, 189 Abbott Street, Cairns QLD

Telemarketer

RBC GroupTelemarketer

May. 2015 - Mar. 2016Queensland, Australia• Set appointments with prospective clients that are ready to be provided with a quote/ scoping for print management • Call contacts and fill in database spreadsheet with gained information from the phone call including who their contract is with, contract end date, and other items required on spreadsheet

Retail Specialist

Globe TelecomRetail Specialist

May. 2010 - Oct. 2014Tagbilaran City, Bohol• Cater walk-in sales inquiries and application • In-charge of evaluation and verification of new applications for both mobile and broadband • Responsible for the activation of approved applications • Provide end users with the information to address inquiries or technical concerns regarding products and services

Fraud Analyst

Aegis PeopleSupport Philippines Inc.Fraud Analyst

Dec. 2007 - Jan. 2009Cebu City• Responsible for identifying potential fraudulent accounts • Investigate internet scams and phisher sites • Contribute to the development of improved fraud management systems, and policies

Ticketing Response Operations Network Agent

Aegis PeopleSupport Philippines Inc.Ticketing Response Operations Network Agent

May. 2005 - Dec. 2007Cebu City• Provide last level of technical support for DSL and VOIP • Handle escalated calls • Deal with vendors directly • Provide excellent customer service experience with every contact • Consistent top 10 performing agent since employment

Technical Support

Aegis PeopleSupport Philippines Inc.Technical Support

Jul. 2004 - May. 2005Cebu City• Provide technical support on issues regarding DSL connectivity, email and other ISP related products • Ensure that the high level of customer service is maintained when interacting with the customer

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