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Work Background
Vail ResortsSenior Manager of Lodging Operations
May. 2025Keystone, Colorado, United States
Vail ResortsFront Desk Manager & Lobby Bar Manager
Dec. 2022 - May. 2025Breckenridge, Colorado, United StatesResponsible for overseeing all appearance, performance, and staffing of the Front Desk, Lobby, Grab & Go Market, and Admin Office. Acted as marketing manager for the property by creating all marketing materials needed on property and when onboarding new units. Assists with Owner Relations for both Vail Resorts HOA Management as well as Vail Resorts Rental Management by liaising with all owners and working to address their questions and concerns in a timely manner. Assists with Lobby Bar management by marketing and managing all but the bar staffing.
• Led monthly Property P&L meetings on a rotation basis with other department heads. Managed and spoke to department P&L to keep EBITDA on track. • Increased Guest and Owner satisfaction with the Front Desk and Admin Office by raising our friendliness and helpfulness NPS Scores year over year, two years in a row.
• Increased Grab & Go market sales year over year by leading a Grab & Go Market revamp in Spring 2023
Vail ResortsVacation Rental Manager
Sep. 2021 - Dec. 2022Keystone, Colorado, United StatesResponsible for overseeing all maintenance, appearance, and performance of a portfolio of individually owned luxury condominiums. Foster and maintain positive owner relationships through communication and following through on priorities. Communicate with stakeholders and vendors to ensure maintaining the owner relationship. Review owners statements to ensure that all revenue and expenses are accounted for and documented properly.
• Led quarterly Vacation Rental Management newsletter team that successfully improved communication with homeowners
• Increased homeowner satisfaction and retention within an 80 to 90 unit portfolio.
• Won an epic service reward for quickly and efficiently handling a fireplace soot explosion
Vail ResortsAssistant Operations Manager
Jan. 2020 - Sep. 2021Vail and Beaver Creek ReservationsResponsible for all daily operations, staff management, information management, and customer management of the Vail & Beaver Creek FIT Call Center. Built and maintained relationships with key stakeholders both internally and externally. Headed-up the hiring process from start to finish, including posting job descriptions, interviewing, onboarding, and training. Researched, analyzed, and reported out on call center data.
• Successfully managed a 20 person call center that generated $500,000 to 3 million weekly revenue.
• Developed quality assurance standards and established targets for staff that improved QA by 20%, all 5 North American Call Centers adapted and implemented this program due to its success
• Conceptualized and created excel spreadsheets to automate manual processes in order to increase productivity and reduce manual work of the supervisory team. • Utilized pivot charts, formulas, and VBA in Excel to organize and analyze data
• Implemented and owned Inntopia to IQware QC process to proactively catch interface issues during company Iqware implementation.
• Assisted in moving reservations from LMS to inntopia during Vail, Beaver Creek, Park City, and Tahoe inntopia implementations.
Vail ResortsAssistant Executive Housekeeping Manager
Apr. 2018 - Jan. 2020Keystone, ColoradoResponsible for daily operations of the housekeeping department, including staff follow up, inventory management, and assigning work. Participated as part of the housekeeping department hiring team. Assisted with billing of housekeeping services. Calculated and imputed daily piecework payroll. • Successfully planned staffing needs and work schedules for 300 condo units across 13 properties.
• Organized, supported, and developed 70 - 100 employee housekeeping team
• Developed and introduced recycling program for the housekeeping department
• Executed projects from concept through to completion, including defining goals, planning, and execution.
Vail ResortsHousekeeping Operations Supervisor
Aug. 2017 - Apr. 2018Keystone, ColoradoOrganized, supervised, and coordinated daily operations of the housekeeping staff. Trained, coached, and communicated with international workers. Liaised with condominium owners about furnishings and cleanliness. Adapted easily to new techniques and ideas.
• Organized and supported 70 - 100 employee housekeeping team
• Successfully oversaw and executed department wide projects
Vail ResortsHousekeeping Rooms Inspector
Oct. 2016 - Aug. 2017Keystone, Colorado• Supervise and coordinate the daily operations of the housekeeping staff in a designated area
• Interact with owners and guests to provide an experience of a lifetime
• Conduct inventory and supervise projects for area managers
• Coach and communicate with staff
• Communicate with managers
Grand Teton Lodge CompanyLaundry Attendant
Aug. 2016 - Oct. 2016Wyoming• Sort laundry by location and type
• Judge cleanliness and neatness of laundry for distribution
• Utilized machinery to wash, dry, press, iron, and fold laundry
• Maintain cleanliness of work area
St. Bernadette Catholic ChurchARISE Director
Mar. 2015 - Aug. 2016Houston, Texas AreaElizabeth started and ran a 21-35 Young Adult Group called ARISE at St. Bernadette Catholic Church. She was responsible for, but not limited too: • Organize, supervise, and coordinate the starting of a Young Adult Group
• Plan and implement weekly events and bi-annual formal parties
• Communicate with members, core team, and archdiocese • Supervise and coordinate all tasks and regulations from the archdiocese
• Oversee monthly budget and present finished budget to parish counsel
Albemarle Corporation through Adecco StaffingPayroll Clerk I
Jan. 2015 - Jul. 2016Houston, Texas Area• Review and input time cards, wage changes, and schedules for hourly employees
• Assist the implementation of Workforce and ADP
• Communicate with employees regarding scheduling, wage, and pay
• Prepare and run semi-monthly, bi-weekly, and weekly payrolls
• Create, organize and coordinate payroll filing system
Albemarle Corporation through Adecco StaffingSeasonal File Clerk/Office Assistant
Nov. 2014 - Dec. 2014Houston, Texas Area• Scan manuals, specs, and other general files into searchable PDF form
• Clean and stock guest offices
• Utilize a multi-lined phone system to transfer calls and/or take messages
• Receive and pay invoices in a timely manner
HootBoardCommunity Manager / Marketing Analyst
Jul. 2013 - Sep. 2013Greater Philadelphia Area- Created and implemented marketing plans and projects to promote the website. - Conducted research and outreach for the 2013 Flyer Competition. - Conducted market research in regards to target markets.
PRP EntertainmentIntern
Jul. 2012 - Jun. 2013Houston, Texas Area- Attended and staffed events, mostly working with crowd involvement and grass roots marketing.
- Updated and maintained all Social Media platforms. - Talked to people and helped uphold PRP's image while helping build new contacts.
- Worked with the Marketing team to help conceptualize new ideas.
Poseidon PoolsAssistant Manager
May. 2009 - Sep. 2011· Worked to anticipate and prevent problems with patrons. · Supervised the pool facility and identified any potentially harmful problems. · Persuaded patrons that pool rules exist for their safety and must be followed, without creating problems. · Handled hourly paperwork and tested for and kept records of pump and chemical anomalies.
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