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Work Background
Better Business BureauDirector of Events and Community Relations
Sep. 2023 - Apr. 2025
Better Business BureauBenefits Coordinator
Jan. 2023 - Sep. 2023Louisville, Kentucky, United States
White LodgingSenior Event Operations Manager
Sep. 2022 - Jan. 2023Louisville, Kentucky, United States
White LodgingEvent Operations Manager
Mar. 2022 - Sep. 2022Louisville, Kentucky, United States• Responsible for processing all payroll and managing labor within the department for both in-house and temporary associates via Unifocus, Kronos, and WorkRecords. • Review group resumes and communicate special needs to team to ensure flawless execution of events. • Assist Purchasing Manager in managing the departmental checkbook. • Attend pre-convention meetings and build relationships with clients in advance. • Maintain and conduct inventory levels to accommodate event needs. • Re-Implement standard company policies and maintain accountability throughout. • Create action plans and delegate responsibilities for high volume business. • Participate in and conduct pre-shift meetings.
Hospitality Staffing SolutionsBranch Manager
Jun. 2020 - Aug. 2021Kentucky, United States• Responsible for overseeing 28 accounts around Louisville, Lexington, and Fort Knox. • Assist other markets as needed for high volume recruiting. • Develop and implement plans for recruiting talent including the use of social media, radio ads, and giveaways. • Daily use of Peoplenet, IVR, and WorkRecords to track payroll based on client preference. • Successfully increase weekly billing from $8k/week in Q2 2020 to $47k/week in Q3 2021. • Coordinate communication and payroll for all properties. • Complete all aspects of HR while hiring new associates including all paperwork, E-verify, background checks, coaching and training. • Navigate through Domo to monitor branch performance KPIs • Use of Salesforce to track contracts and addendums for new and existing clients.
White Lodging ServicesOpening Dual Director of Services
Aug. 2019 - Apr. 2020Louisville, Kentucky Area• Oversee all operational aspects of the housekeeping departments of a dual branded property with 315 rooms combined. • Responsible for casting talent for prospective properties. • Accountable for maintaining each hotel’s inventory including creating pars, all purchasing, and each budget averaging around $35k/month combined. • Pre-Opening team member of each hotel’s Executive and Safety Committees. • Set up and oversee the use of Salesforce and GXP to streamline guest satisfaction and property cleanliness. • End 2019 with world-wide Brand Cleanliness rankings of #1/64 for Moxy and #4/201 for Autograph Collection. • Implemented new procedures for training GRAs which included providing trainers with the correct training and following up personally with each associate. • Developed plans to help associates achieve desired career paths. Examples include promoting two Guest Room Attendants to Trainers. • Effective at listening to, understanding, and clarifying concerns of coworkers and guests. • Resolve all guest complaints and requests in efficient compliance with brand standards.
White Lodging ServicesDirector Of Services
Feb. 2017 - Aug. 2019Louisville, Kentucky• Property Champion of implementing hotel transition to Marriott from Starwood. • Co-Championed HR duties throughout transition of GM and AGM of the property. • Implemented new procedures for training GRAs which included providing trainers with the correct training and following up personally with each associate. • Exceeded goal of reducing third-party labor from 90% down to 40%. • Average Q12 score of 4.5 for 2018 • End 2018 with 8.3% increase in YOY ranking for Room Cleanliness at 19/117 hotels in the brand world-wide. • Hotel MOD when GM unavailable or off property. • Developed plans to help associates reach their career goals. Examples include promoting a Houseman to an Inspector and promoting a Front Desk Associate to an Inspector, then to a Housekeeping Supervisor, then to a Front Desk Supervisor.
White Lodging ServicesOpening Food and Beverage Manager
Oct. 2015 - Feb. 2017Louisville, Kentucky• Success with hitting budget goals by implementing labor and cost saving measures. • Maintain beverage inventory and par levels for Refuel. • Use of Micros to create, maintain, and update menu item descriptions and pricing. • Responsible for updating revenue and sales mix daily for food and beverage. • Maintain employee records pertaining to scheduling, attendance and punctuality. • Work with other departments within the hotel to provide quality service to guests.
CenterplateBar Manager, KFC Yum Center
Nov. 2013 - Dec. 2015Louisville, Kentucky• Manage 80 associates staffing 15-45 separate outlets varying by event. • Responsible for all hiring and training of beverage outlet staff. • Provide on the spot coaching and counseling as needed to maintain standards. • Create custom featured cocktails and partner with sponsors to design collateral. • Conduct and supervise inventory levels daily and monthly. • Plan and implement cost control measures. • Responsible for all labor forecasting in beverage department.
Down One Bourbon BarBartender
Aug. 2013 - Sep. 2014Louisville, Kentucky•Demonstrated the ability to interact with diverse cultures and backgrounds •Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions. •Commended for multi-tasking abilities; maintained all bar service while having a full serving section assigned as well. •Frequently assigned as Manager on Duty when GM and AGM were unavailable. •Created multiple craft cocktails published in menu. •On the spot teaching of various bourbons to guests.
Wicks PizzaEvent Coordinator
Dec. 2011 - Nov. 2013New Albany, Indiana•Responsible for overseeing completion of work daily. •Communicated effectively with entire team to help prevent errors. •Responsible for booking event space and planning customized menus for up to 500 people. •Create custom craft cocktails that coordinate with event theme. •Schedule staff for Harvest Homecoming (3 days of $40k-$50k each day). •Handled all the money in store properly by completing corresponding paperwork. •Staffed and set up all events from all aspects of planning. •Exceed expectations of guests in regards to events via email, telephone, or in person. •Set up the bar daily for maximum effectiveness. •Serve a diverse crowd while maintaining high standards of 100% guest satisfaction rate.
Hillsdale FurnitureImport Specialist
Aug. 2008 - Mar. 2011Louisville, Kentucky•Created and maintained various spreadsheets regarding inventory. •Negotiate quotes for production. •Maintain organization of purchase orders, accounting and track shipping containers. •Assist in other departments as needed.
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