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Work Background
BNP ParibasSystem Administrator - Change Manager Specialist
Nov. 2021Lisbon, Portugal• Change Management: Planned, coordinated, and executed changes using ServiceNow, ensuring smooth implementation with minimal disruptions. Conducted risk analysis and impact assessments to mitigate potential issues. • System Administration: Managed Windows and Linux servers, optimizing performance and reliability with Dynatrace for monitoring and troubleshooting. • Automation & Scripting: Automated routine tasks using PowerShell and Bash, improving system efficiency and reducing manual workloads. • Problem-Solving & Optimization: Troubleshot system issues, streamlined processes, and ensured high availability and performance across IT infrastructure. • Cross-Functional Collaboration: Worked closely with stakeholders and teams to drive successful change adoption, ensuring alignment with organizational goals. • Time Management & Attention to Detail: Executed all phases of the change lifecycle accurately and on time while maintaining a high level of detail and organization.
NokiaAlarm Monitoring
Oct. 2018 - Oct. 2021Alarm monitoring for Telefonica (Spain) ▪ Remote Troubleshooting and Fault Management on 2G/3G/4G/SRAN ▪ RAN (eNodeB Nokia) ▪ SLA compliance. ▪ Network Health check routines and analysis. ▪ Training and evaluation of new T1 elements,work load distribution. ▪ Alarm analysis for: ▫ Netact.
Mobile World Comunicações S.A.Sales Operations Assistant
Apr. 2017 - Sep. 2018Lisbon▪ Active selling and cross-selling of all products and services provided by Vodafone; ▪ After sales service ▪ Configuration and support in the usage of mobile and fixed equipments; ▪ Advisement of the data plans available; ▪ Store process administrative handling; ▪ Information and configuration of Vodafone services; ▪ Requests for sim card duplicates, top-ups and payment of invoices;
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