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Work Background
Expo City DubaiAssistant Manager
Dec. 2022 - Oct. 2024Dubai, United Arab Emirates• Managed the financial delegation of authority requirements of all Departments within the organization • Executed change management of all 130 Cost Centres within the organization in coordination with the End User Departments
• Ensured Quality Management of all implemented delegation in SAP in coordination with the ERP Team
• Developed corporate policies and procedures for various functions, and event time delegation of authority matrices for the operations department (Operations Support Services, Media, Ticketing, Workforce, Health, and Safety Operations)
• Managed all Governance Documents (Corporate Policies, Procedures, Delegation of Authority Matrices, Terms of References including documentation and version control, safekeeping, and communication to relevant stakeholders
• Collaborated with senior business leadership identifying viewpoints, challenges, and opportunities ultimately influencing the group’s priorities.
• Coordinated communications with senior business leadership to convey overall strategy and roadmap focusing on readiness and business outcomes
Expo 2020 DubaiAssistant Manager - Governance
Nov. 2019 - Jun. 2022Dubai, United Arab Emirates• Managed the financial delegation of authority requirements of all Departments within the organization • Executed change management of all 130 Cost Centres within the organization in coordination with the End User Departments
• Ensured Quality Management of all implemented delegation in SAP in coordination with the ERP Team
• Developed corporate policies and procedures for various functions, and event time delegation of authority matrices for the operations department (Operations Support Services, Media, Ticketing, Workforce, Health, and Safety Operations)
• Managed all Governance Documents (Corporate Policies, Procedures, Delegation of Authority Matrices, Terms of References including documentation and version control, safekeeping, and communication to relevant stakeholders
• Collaborated with senior business leadership identifying viewpoints, challenges, and opportunities ultimately influencing the group’s priorities.
• Coordinated communications with senior business leadership to convey overall strategy and roadmap focusing on readiness and business outcomes
Expo 2020 DubaiSenior Associate - Reports and Analytics (Portfolio Management Office)
Apr. 2018 - Nov. 2019Dubai• Prepared the monthly board report including aggregating progress reports for different initiatives/projects from different functions
• Developed ad-hoc reporting requirements within the portfolio governance team which include data visualization, PowerPoint presentation, and interactive dashboards
• Ensured proper alignment of analytics with strategic business initiatives encompassing understanding of omnichannel behaviour, building recommendation engines, store viability model
ResearchOne Marketing Consultancy, Inc.Regional Data Analyst
Dec. 2014 - Apr. 2018Jumeirah Bay X3 Bldg., Cluster X, Jumeirah Lake Towers, Dubai, U.A.E• Performed quantitative and qualitative research including performing market research and collecting business intelligence:
o Brand Health Tracking for a Fast-Moving Consumer Goods (FMCG) Company
o Blind Testing on new products from multiple Fast Food chain brands
o Focus Group Discussions for a Tobacco Company
o In-depth-interviews for an Automotive Company
o Customer Satisfaction Score (CSAT) Survey for a company that produce carbonated drinks
o Net Promoter Score (NPS) Survey for a Telecom Company
o Mystery Shopping for a Telecom Company
o Central Location Testing (CLT) for a perfume company
• Monthly Consumer Electronics (including TVs, washing machine, microwave and mobile phones) sales and distribution monitoring on multiple countries throughout Middle East for an Electronics Company
• Facilitated different types of data collection methodology which include PAPI(Paper Aided Personal Interview), CAPI(Computer Aided Personal Interview), CATI(Computer Aided Telephonic Interview), and CAWI(Computer Assisted Web Interviewing)
• Managed companies’ migration from paper-aided surveys to computer-aided questionnaires which include, questionnaire program coding, the project set up, and data management of surveys on NIPO Nfield CAPI
Rashid Al MajidReal Estate Professional
Apr. 2014 - Nov. 2014• Managed the daily operational requirements of 2 buildings (1 commercial and 1 residential) including facility management, compliance with regulatory requirements, move-in /move-out inspections and clearance, tenant management, a tour of vacant spaces to potential tenants • Managed to fill 90% of the residential building I managed within 5 months of operation
Thomson ReutersSenior Research Analyst
Mar. 2011 - Nov. 201318/20 Bldg. Upper Mckinley Hill Fort Bonifacio Global City, Taguig City• Managed overall quality aspect and performed automation and process improvement initiatives to improve the team’s KPI score and maximize team capabilities/capacities
Thomson ReutersResearch Analyst
Jan. 2009 - Mar. 201118/20 Bldg. Upper Mckinley Hill Fort Bonifacio Global City, Taguig City• Data mining and desktop research on shareholder information from relevant financial institutions, custodian banks and international entities for multiple client reports • Data scrubbing and Data synthesis of information, received from relevant stakeholders, which includes data mapping, integration, standardization, cleaning and composition • Relationship management with custodian banks, financial institutions and international entities from Asia Pacific and Europe
Chevron Services Philippines Inc. (Caltex Philippines)Geographic Entity Hotline Coordinator
Jun. 2008 - Dec. 20086th flr 6750 Office Tower Ayala Ave., Makati City 1226• Managed the daily reconciliation of issues from 15 Company Owned and Operation gas stations including vendor relationship coordination, accounts receivable consolidation, operational issue resolution • Prepare monthly reports for the Business Head which includes Monthly Compliance Report, Dispenser Total Report, Vendor Chargers Update and Root Cause Analysis
Center for International Trade Exposition and Mission (CITEM)Intern
Dec. 2007 - Jan. 2008Golden Shell Pavillion Gil Puyat AvenueParticipant Management – managing the communication and inquiries with potential participants ranging from Domestic and International private companies, Non-Profit Organizations and Government Entities
KEY CONTRIBUTION:
• Assistance on Participant Management activities (managing participant profile, communication, confirmation and processing of participation
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