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Work Background
Basketville, Inc.Product Development Manager
Dec. 2024 - Apr. 2025*Position was eliminated due to the economic impact of tariffs.* In collaboration with the leadership team, manage the internal design development and customer-facing presentations of storage solutions for partners at Target and Walmart.
- Research market trends, consumer demands, and competitors in the industry to identify opportunities for product innovation.
- Follow the life cycle of a product from inception to launch to consumer reviews and feedback.
- Work closely with internal sales and design teams to develop products and ensure cohesion within the client’s department offerings.
- Synthesize client feedback and design direction to deliver a product that meets consumer demands at a value-driven price point. - Daily communication with factory partners overseas in China, Bangladesh, and the Philippines to review product testing, sampling, and any necessary refinement before launch. Conduct regular cost analysis of products in development to meet the goal costs.
CheckwritersClient Success Specialist
Jan. 2023 - Jul. 2023· Aided clients of varying organization sizes with product selection and implementation of human resources, payroll, and attendance services. · Project managed the software implementation process in HubSpot by initiating client contact, creating a transition timeline, communicating with relevant departments, and monitoring project status to completion. · Identified areas for improvement and increased department efficiencies by eliminating duplicate communication and workflow efforts. · Showcased exceptional client-facing service by troubleshooting client questions and anticipating their needs to build lasting relationships.
CheckwritersJunior Client Success Manager
Mar. 2022 - Jan. 2023
Strong Suit LLCStrong Suit | Creative Management & Consulting
Oct. 2021Empower entrepreneurial artists and creatives by providing lasting or project-based personalized support and broader management to foster professional growth. - Long-term clients have seen an increase in revenue at a rate of 57% year over year. - Strategize contract negotiations and manage collaborative partnerships. - Serve as a project manager, marketing and operations consultant, and strategic thought partner, ensuring timelines and on-time deliverables are appropriately managed. - Past and present clients include: Hired Hand Signs, Little Trúc, Incandescent Brewery, Justyne Griffin Creative, Nikki Bassette Photography, Mal Du Pays Designs, and Fletch. *Notable projects include: Hired Hand Signs: Motel Rescue x Magnolia Network, The Iron Horse revitalization Justyine Griffin Creative: The Shed, NYC: Sondheim's last musical wrap party
Scout Curated WearsOperations Coordinator
Sep. 2018 - Oct. 2021Easthampton, MA· Led the customer service team by emphasizing efficiency in order processing in Shopify, contributing to a doubling of revenue growth from 2019-2020, customer retention, and strengthened brand awareness. · Supported 60+ nationwide and Canadian sales representatives by empowering them with up-to-date product knowledge, production timelines, order status, and pertinent wholesale information. · Assisted the VP of Sales and Marketing with semi-annual photo shoots and product launches; shooting schedule, writing and editing copy, marketing, design feedback, and fulfillment strategy. · Maintained flexibility and positivity as the business evolved from start-up to scale-up.
The Warfield House InnAssistant Event Coordinator (Seasonal Contract)
Apr. 2017 - Dec. 2017Charlemont, MA• Responsible for assisting the Event Coordinator and The Warfield House staff with all special event planning with a focus on weddings and workshops.
• Executed no less than 20 weddings in said season.
• Point of contact for all direct phone and email inquiries.
• Lead coordinator of marketing and outreach.
• Maintained advertising relationships / work with Berkshire East to assist
guests in full experience packages.
• Processed and recorded financial transactions related to events and the
properties inn.
• Showcased the property and amenities to potential clients and guests.
Gloriosa & CompanyEvent & Business Coordinator
Jun. 2016 - Jan. 2017Ashfield, MA• Responsible for all special event planning with a focus on weddings and workshops
• Managed time effectively to ensure smooth coordination of event, rentals, vendors, staff etc.
• Point of contact for all direct phone and email inquiries
• Lead sales generation and follow up
• Coordinated marketing and outreach
• Managed and scheduled staff and volunteers
• Assisted with vendor distribution & sales of florals from the properties flower farm • Processed and recorded financial transactions related to Events,
Florals, and The Curtis House B&B.
The Farm Table Restaurant at Kringle CandleLead Server/Lead Bartender/Event Assistant | Hospitality
Mar. 2015 - Apr. 2017Bernardston, MA• Anticipated the needs of the guest while prioritizing & navigating a fast paced environment. • Assisted guests with menu and wine selections; stayed informed of the menu changes and wine notes. • Utilized guest feedback and took action to make their current experience and future experiences enjoyable. • Assisted in the planning & execution of special events; weddings, corporate functions, etc. • As a Supervisor, supervised no less than 6 & up to 13 Front of House staff. • Rebuilt and implemented a training manual to be a resource for new and existing employees.
Florence Savings BankJr. Mortgage Underwriter
Sep. 2013 - Jul. 2014• Monitored the mortgage loan tracking system to ensure that all appropriate credit information and requested documentation was accounted for. • Sole Underwriter of all online pre-qualifications.
• Integral member of the redesign committee for the company website.
• Observed and followed all compliance regulations pertaining to the residential mortgage department.
• Provided clerical and administrative support within the department.
• Reviewed and underwrote appraisals; applied appropriate guideline criteria, and updated all systems with required appraisal information.
Florence Savings BankMortgage Processor
Apr. 2012 - Sep. 2013Florence, MA• Ensured the timely and accurate packaging of all incoming loans.
• Evaluated each loan scenario and presented to management any potential issues that could result for the customer or the bank.
• Input applicant information into computer lending system. • Responsible for ensuring that all loan documentation was complete, accurate, verified and complies with company policy. • Verified loan documents including, but not limited to income and credit to prepare file for underwriting.
• Met crucial deadlines set forth by government regulations.
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