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Work Background
Moss AdamsBusiness Transformation Senior Manager
May. 2023Spokane, Washington, United States
Dell TechnologiesBusiness Strategy, Operations, Change & Transformation
May. 2022 - May. 2023
PwCSenior Operations Manager, Clients Office
Jan. 2015 - May. 2022Tampa/St. Petersburg, Florida AreaHead global business transformation projects across US, India and Chile. Collaborate with leadership and stakeholders, uncovering business needs and understanding priorities to provide resources and solutions for continued success. Lead up to 20-person cross-functional global project teams. Manage multiple budgets varying from $800K to $3M. • Orchestrated offshore outsourcing strategy and change management techniques for 60K employees during change of offshore service providers. • Leverage cross-functional relationships and resources to elevate efficiencies, delivering exceptional results. • Provide direction for strategic initiatives aimed at improving productivity and increasing efficiencies through outsourcing strategies, offshore business models, process improvement, automation, and RPA initiatives. • Develop and execute strategies incorporating vendor and SME knowledge, providing innovative solutions and process efficiencies.
PwCSenior Manager, Knowledge Services
Jan. 2012 - Dec. 2014Tampa/St. Petersburg, Florida AreaPromoted to lead business projects across territories within EMEA and APAC, providing direction for up to 15 team members. Headed global social business change management platform launch, delivered strategic user-centric adoption goals and change management plans. • Created policies and procedures to ensure confidentiality within social collaboration platform, minimizing risk. • Launched business platform, elevating knowledge sharing and achieving 55% user adoption in first year. • Delivered key messaging at Forrester Sales Enablement Technology Conference, co-presenting on collaboration and knowledge strategies.
PwCMarketing & Sales Client Account Manager
Jan. 2010 - Jan. 2012Tampa, FloridaManaged Florida market account teams and aided revenue generation planning and market strategies. Researched and identified key economic buyers, developing and nurturing long-term relationships to capture business opportunities. Managed multiple team budgets and led 15-person engagement team. • Researched market trends, analyzed industry sector, trends and business needs to improve decision making. • Managed client accounts including financials, press releases and reports, understanding needs and providing strategic opportunities; delivered high service levels.
PwCKnowledge Services Manager
Jan. 2008 - Jan. 2010Collaborated with global, sector and market leadership, examined business practices and provided company resources and direction to develop practical solutions. • Designed and implemented key strategic initiatives aimed at elevating knowledge base, improving operational efficiencies and increasing productivity.
PwCLearning Management System Operations Supervisor, PMO
Jan. 2004 - Jan. 2008Specialties: Organizational Leadership, Change Management, Business Transformation, Lean Process Improvement, Operational Efficiency, Risk Assessment & Management, Global Leadership, Strategic Planning & Execution, Leadership Development, Performance Management, Global Enterprise Platform, Technology Integration, Six Sigma, Employee Engagement, Vendor Relations, Regulatory Compliance, Budget Management
PwCEnterprise-Wide Call Center Operations, Senior Associate
Jan. 2003 - Jan. 2004
PaychexPayroll and Benefits Administration
Jan. 2000 - Jan. 2003
Baker Tilly US
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