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Personal Pitch
Expert in Project Management | Innovation & Strategy | Business Development & Transformation | Training & Quality
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Work Background
TeleperformanceTraining Manager
Aug. 2023Bogota, D.C., Capital District, ColombiaLeading and overseeing comprehensive training initiatives for one of the company’s largest clients. Managing end-to-end training programs, guiding and mentoring teams to achieve excellence, and analyzing performance metrics to ensure continuous improvement. Also collaborating cross-functionally to align training & quality strategies with organizational goals and uphold strict compliance with regulatory standards.
TeleperformanceTeam Lead Trainer
Aug. 2020 - Jul. 2023Colombia
Teleperformance ColombiaCommuncational Coach & Content Developer
Dec. 2019 - Jul. 2020Bogotá, Bogotá D.C. Department, Colombia
TeleperformanceTraining Manager Jr
Jul. 2019 - Aug. 2023Bogota, D.C., Capital District, Colombia
Smart Language AcademyEnglish Teacher
Mar. 2019 - Jun. 2019Bogota, D.C., Capital District, ColombiaEmployed diverse teaching approaches to help students of all abilities improve their English skills. Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of skills covered. Developed lesson plans and adapted curriculum to meet individual needs of students.
Berlitz CorporationQuality Auditor
Dec. 2017 - Feb. 2019ColombiaEducated and oriented employees to improve compliance with quality control protocols. Trained new English instructors on best practices, increasing their proficiency in performing classes effectively. Identified issues of non-compliance and elevated reports to senior personnel. Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Berlitz ColombiaAcademic Coordinator
Jan. 2017 - Dec. 2017Bogota, D.C., Capital District, ColombiaDesigned and implemented academic programs aligned with institutional goals, ensuring curriculum consistency and educational quality across all levels. Supervised and supported teaching staff, providing guidance, training, and performance evaluations to maintain high instructional standards. Monitored student performance and academic outcomes, analyzing data to develop strategies for continuous improvement and increased student success.
Berlitz CorporationEnglish Teacher
Sep. 2015 - Mar. 2017ColombiaTeacher responsible for instructing both civilian and military personnel in the English language. Served as an Academic Instructor for educational and university programs, in charge of developing didactic and pedagogical materials. At the same time, carried out teaching duties for children and teenagers.
Berlitz VenezuelaEnglish Teacher
Sep. 2014 - Apr. 2015Caracas Area, VenezuelaEmployed diverse teaching approaches to help students of all abilities improve their English skills. Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of skills covered. Developed lesson plans and adapted curriculum to meet individual needs of students.
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