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Work Background
UpworkExecutive Assistant
Apr. 2024 - May. 2025Experienced Executive Administrator in the construction industry, specializing in spray foam insulation projects. Managed day-to-day office operations, coordinated field crews, and scheduled active job sites across residential and commercial properties. Handled all aspects of executive travel planning, from booking to itinerary management. Maintained job calendars, dispatched crews, tracked project progress, and ensured materials and equipment were prepared and delivered on time. Supported project billing, payroll, and vendor communication to keep operations running efficiently. Known for being the organizational backbone of the team, bridging the gap between the field and office with clear, proactive communication.
UpworkProject Assistant
Sep. 2023 - Mar. 2024Drafted work statements for clients at Even Up Law, including creating standardized templates and managing the onboarding process for new clients. Provided customized work statements upon request and maintained consistent communication with clients to ensure quality and satisfaction throughout the process.
UpworkCRM Lead Management | Project Management
Jan. 2023 - Nov. 2023Experienced freelance Lead Manager with a proven track record of managing leads and serving as the primary point of contact. Skilled in utilizing CRM software to track and record all lead activity. Gained extensive knowledge in land development projects and organized property tours for prospective buyers. Generated daily progress reports to monitor performance and ensure successful outcomes. Actively participated in meetings with land developers, real estate agents, and marketing teams. Played a key role in closing 13 land sales, with properties ranging from 7 to 75 acres.
Gresham TechAccount Manager
May. 2021 - May. 2022newContributed to the accounts team at a Data Technology company as an account manager, aiding in data aggregation for reconciliation. Emphasized customer relationship management and offered support to multiple clients during the onboarding process, meeting as needed via Web Conference platforms such as Zoom, WebEx, and Microsoft Teams. Operated remotely, engaging in daily and weekly team meetings to assess organizational goals and workflow updates.
NTC Language ServicesSpanish Interpreter
Apr. 2021Holbrook, New York, United StatesProvide Spanish and Portuguese interpretation services with a focus on the education and healthcare sectors. Assist parents and guardians by interpreting during CSE (Committee on Special Education) meetings, including Initial Reviews, Annual Evaluations, Open Houses, and Student Progress Meetings. Attend in-person school meetings across various locations and conduct virtual sessions using web conferencing platforms such as Zoom, Google Meet, and WebEx.
Broadway West ApartmentsProperty Manager
May. 2017 - Jan. 2018Brentwood, NYOversaw daily operations of a Low-Income Housing Tax Credit (LIHTC) senior property, ensuring compliance with Federal and State regulations and Fair Housing guidelines. Responsibilities included screening waitlisted applicants, re-certifying residents, and processing lease renewals based on eligibility. Utilized Real Page One Site software for resident payments, vendor account management, and generating detailed weekly, monthly, and annual reports. Collaborated with the regional manager to maintain quality performance and managed the property's annual budget. Additionally, organized community events such as semi-annual resident meetings, summer and holiday luncheons, and monthly smoking cessation meetings.
Broadway West ApartmentsAssistant Community Manager
Oct. 2014 - May. 2017Brentwood, New York, United StatesSupported the site manager with daily and weekly tasks, including processing mailings, delivering notices to tenants, and addressing resident inquiries. Performed clerical duties such as creating documents, distributing and collecting annual recertification paperwork, and filing completed work orders and invoices. Managed and prequalified prospective residents on the property’s waitlist. Collected rent payments from residents, managed laundry station funds, and prepared bank deposits.
Capital Contractors, A portfolio company of Palladium Equity PartnersQuality Assurance Representative
Mar. 2013 - Oct. 2014Melville, NYSupported multiple accounts, including Office Max and Walgreens, by overseeing janitorial services for weekly, monthly, and additional service needs. Generated IVF reports to ensure client satisfaction and service quality. Escalated issues to field operations representatives as needed. Delivered regular reports to account directors and client operations directors. Ensured adherence to company policies and procedures, maintaining high standards of service and compliance.
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