ComcastManager, Employee Communications
Nov. 2018Author, edit, and distribute the Access Network News newsletter, reaching over 9,000 U.S.-based field technicians. Launched and manage the quarterly Fleet Focus newsletter, enhancing targeted communication to a key operational segment. Collaborate with Tech/Field Operations executives to draft compelling and clear messaging for internal audiences. Partner with key stakeholders across Tech/Field Ops groups to identify communication needs and provide strategic counsel and support. Develop and execute comprehensive communication plans for new technologies and behavioral changes, ensuring general awareness and deep understanding among technicians. Compile, analyze, and leverage campaign metrics to refine communication strategies and enhance effectiveness. Conceived and successfully executed the communications plan for a Field Operations director's nomination for a Society of Cable Telecommunications Engineers award, resulting in recognition. Served on the core team providing logistical and tactical communications support for the annual CommTech Jeopardy competition, including multimedia content production. Develop engaging employee profiles, including on-camera interviews highlighting personal achievements, benefit utilization, and peer support initiatives. Managed internal communications, including weekly newsletters and leadership updates, for the Spokane National Center of Excellence.