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Work Background
Mosimann-Horn AdvogadosControladoria jurídica | Analista de Operações Jurídicas
Dec. 2024 - Jul. 2025Legal Management and Legal Controllership
Managed legal deadlines and appointments, ensuring strict control of court notifications, hearings, expert examinations, meetings, orders, and other procedural and administrative events.
Automated the delivery of notifications and deadline allocation through platforms like Autojur, ensuring speed and precision in task assignment.
Oversaw the quality control of legal documents: reviewing, editing, and filing to ensure standardization and compliance with legal deadlines.
Designed automated workflows based on the type of legal matter, resulting in increased operational efficiency and reduced rework.
Identified bottlenecks and critical points in internal processes and proposed continuous improvement solutions.
Prepared and analyzed strategic management reports segmented by client, legal area, case type, attorney, and other filters to support leadership in decision-making and performance tracking.
Provided support in organizing legal calendars, filtering relevant information, and assisting the team’s day-to-day operations.
Managed task delegation and access control to sensitive legal information and documents, ensuring confidentiality and data governance.
Gained solid experience in high-demand, fast-paced environments with strong process structuring and data-driven decision-making.
Advbox Software JurídicoAnalista de Sucesso do Cliente | Legaltech e Plataformas Jurídicas | Consultoria para Escritórios
Oct. 2023 - May. 2024Led client onboarding processes, guiding law firms on platform usage and configuring the software according to their specific operational needs.
Delivered personalized training sessions (individual and group) focused on practical platform usage and efficient legal operations management.
Provided end-to-end technical support, handling inquiries, managing support tickets, and delivering timely and effective solutions.
Conducted periodic data analysis focused on health score, user engagement, and performance metrics.
Developed customized reports that enabled law firms to identify improvement opportunities and optimize processes.
Maintained active listening with clients to gather feedback and communicate insights to product, development, and marketing teams, contributing to continuous platform enhancement.
Managed client portfolio relationships with a focus on retention, upsell, cross-sell, and churn reduction.
Conducted contract renewal processes and recovered at-risk clients through proactive engagement.
Led strategic meetings aimed at customer advocacy, retention, and value delivery, representing client interests and prioritizing their needs.
Strengthened expertise in Customer Success, legal tech, and data-driven process optimization within the legal industry.
Bertol Sociedade de Advogados - BSAAdvogada Plena | Jurídico Contencioso e Consultivo | Contratos e Gestão
May. 2021 - Jul. 2023Drafted, reviewed, and analyzed contracts and legal opinions with a focus on identifying risks and legal inconsistencies impacting business operations.
Participated in civil and criminal hearings, including oral arguments and strategic litigation management across varying complexity levels.
Created legal reports and technical documents using legal design techniques to enhance communication with executive leadership and other departments.
Acted as the company’s legal representative in negotiations and strategic decisions, including in-person visits and travel for client service.
Maintained and updated legal control reports and supported the litigation team with clarifications and legal resources.
Managed third-party legal partners and external law firms, ensuring proper assignment and follow-up of legal demands.
Monitored legislation and case law developments, providing regulatory updates and legal impact analyses to the internal legal department.
Contributed to the development and revision of internal policies and corporate procedures aligned with current legislation and regulatory compliance.
Delivered legal training and presentations across various departments, using accessible language to mitigate legal risks and promote a strong legal culture.
Ensured the organization and compliance of legal records and documentation in accordance with applicable regulations.
DocketAnalista de Operações Jurídicas | Customer Success | Controladoria
Mar. 2020 - Mar. 2021Led data-driven diagnosis and resolution of complex problems, improving internal processes through metric analysis.
Developed dashboards, management reports, and analytical spreadsheets to support leadership in understanding customer and market behavior.
Organized legal records and operational materials to assist in tracking ongoing projects and KPIs.
Conducted internal training sessions and helped structure the legal AI learning framework to ensure practical and efficient use of technology in legal operations.
Participated in client meetings, acting as a technical and consulting representative and supporting project implementation.
Collaborated with commercial, product, and operations teams to implement strategic initiatives aimed at customer satisfaction and value delivery.
Contributed to drafting and updating internal policies and procedures and led the redesign of business processes to increase operational efficiency.
Analyzed financial reports, spreadsheets, and databases to generate strategic insights.
Documented project requirements, scopes, objectives, and risks, while conducting solution testing to ensure alignment with client expectations and company goals.
Attended project meetings and kept all stakeholders informed of progress, potential risks, and roadblocks throughout the implementation process.
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