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Work Background
Saged Ink StudioOwner
Jul. 2024Founder and Owner of Saged Ink Studio - A Paramedical Restorative Tattoo Practitioner
BatchServiceSr SaaS Account Manager/ CSM
Apr. 2021 - Jan. 2023● Primary relationship owner for 1500+ customer accounts. ● Ensure retention, renewals, upgrades & client satisfaction. ● Deliver presentations of user suggestions and complaints to internal departments to improve processes, products & customer experience. ● Create training resources for new & existing CSM’s to ensure ongoing education & development.
BatchServiceAccount Manager at Batch Service
Oct. 2020 - Apr. 2021San Diego, California, United States● Build strong relationships by making sure client & customer needs are being met & understood by each department in BatchService. ● Handle client complaints, answer queries, find solutions to issues & identify new business opportunities among existing customers (upgrades). ● Responsible for working with the Sales team to onboard & integrate new clients.
Mary Kay CosmeticsOutside Sales Representative
Sep. 2014San Diego County, California, United States● Created and maintained a robust sales pipeline. Identified up to 100 new leads per quarter. ● Cultivated relationships & maintained regular business relations with 500+ customers. ● Analyzed sales/metrics data from the designated territory to help evolve sales strategy. ● Ensured that customers receive the highest level of sales and operational customer service. ● Reached out to customer leads & referrals through cold calling & emailing. ● Presented, promoted and sold products and services using solid arguments to existing and prospective customers.
Arturo Valderrama, MDOffice Manager
Oct. 2003 - Nov. 2016United States, Chula Vista• Hiring and training administrative staff
• Evaluating staff performance
• Scheduling staff for their work
• Supervise office staff
• Working with vendors and pharmaceutical representatives
• Monitor budget and billing payments.
• Order medical and office supplies.
• Develop and implement office policies and procedures.
• Maintain medical and staff records.
• Liaise with doctors and nurses to identify potential office dysfunctions.
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