Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
AperoCo-Owner
Nov. 2024Monroe, Louisiana, United StatesApero is a full service dinner restaurant, gourmet food and retail market, and lounge. Apero, short for aperitif, is an hour or so before dinner where you can unwind over a cocktail (or two) and a few snacks. The purpose of an apéro is to unwind and enjoy spending time in each other’s company. Apero was dreamed up, designed and built by ownership team Emily Ackerman with Salt Shaker Consulting, Joe Holyfield of Holyfield Construction and his children Lisa Holyfield and Chris Holyfield.
The TroveCo-Owner
Dec. 2023Monroe, Louisiana, United StatesThe Trove is a highly curated gift shop located in Northeast Louisiana. The shop works to highlight and uplift the artists found in the local and surrounding communities. We also feature artists, and hand made gift items from around the world. From a book nook, to a plant place and candy shop there is something for everyone. Stop by today to check out our space and find your treasure at The Trove. www.the-trove.co
Rainbow RoomDirector
Jan. 2020 - Oct. 2020New York, New York, United States
The Yale Club of New York CityDirector of Banquet Operations
Aug. 2019 - Jan. 2020Greater New York City Area
Salt Shaker ConsultingOwner
Dec. 2017New York, New York, United States
Philadelphia Cricket ClubFood And Beverage Operations Manager
Apr. 2017 - Dec. 2018Greater Philadelphia Area
La Motta's Italian SpecialtiesGeneral Manager
Feb. 2016 - May. 20161357 Washington Street BostonI am currently acting GM in addition to overseeing and working on a full gut renovation on the original Aquitaine Boston located on Tremont street; which will re-open in May.
The Aquitaine GroupGeneral Manager
Jun. 2015 - Apr. 2017Aquitaine Bar a Vin Bistrot, BostonMeet restaurant financial objectives by developing and implementing strategies to increase average meal checks. Attract patrons by developing and implementing marketing, advertising, public and community relations programs; identifying and tracking changing demands. Control purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Maintain operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determine and implement system improvements. Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. Accomplish restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplish company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Gaslight BrasserieRestaurant Manager
Apr. 2014 - Jun. 2015Greater Boston Area• Managed a staff of 20 • Orchestrated over 100 functions from parties of 5 to 40 guests, helping plan a pre-set menu, decorate the space, and oversee the day of event. • Identified and delegated responsibilities to shift leaders and staff to ensure objectives were met and excellent service was consistently achieved • Effectively managed the restaurant in the absence of the General Manager • Managed operations with passion, integrity, and knowledge while promoting our culture and values • Implemented new company policies and procedures by developing plans and instructing staff • Provided direction to staff to achieve restaurant goals • Consistently reviewed operations and staff to identify any problems, concerns, and opportunities for improvement • Created a positive guest experience by delivering a high level of service and ensuring all staff engaged guests to understand their needs and exceed expectations • Managed the restaurant to meet or exceed standards in food quality, safety, and cleanliness • Consistently monitored product and labor costs to remain within goals • Solicited guest feedback to understand the needs and wants of customers • Trained and coached staff on guest services principles and practices • Monitored and maintained the POS Systems • Developed and implemented creative solutions for areas of improvement • Assisted in conducting staff and daily pre-shift meetings • Assisted in any areas of the restaurant when staffing constraints required • Identified employee weaknesses and retrained as necessary
M+W GroupHR Training & Development Intern
Dec. 2013 - Mar. 2014Albany, New York Area• Assist the HR department in welcoming new hires and handling on boarding procedures. • Helped create a matrix that holds all employee training information from across the company. • Researched and sourced an e-learning platform and training creation software.
Crown Grill RestaurantWaitress
Jul. 2013 - Aug. 2013390 Broadway, Saratoga Springs, NY 12866• Provided exceptional service to all guests that entered through our doors. • Maintained extensive and detailed knowledge regarding the menu in addition to a large selection of wines and house cocktails. • Managed all our clients sensitive and particular needs throughout their dining experience.
Circe Restaurant & BarManager
Oct. 2012 - Nov. 201350 Weybosset Street, Providence, RI 02903Provided exceptional service to all guests that entered through our doors. Handled reservations and booked large private parties. Had extensive and detailed knowledge of the menu and the restaurant as a whole. Handled our VIP clientele's sensitive and particular needs throughout their dining experience. Dealt with all customer service related issues.
Johnson & Wales UniversityOffice Assistant
Aug. 2012 - Oct. 2013College of Business, Providence, RI• Assist the Department Chair of Management in the scheduling of events. • Helped create and distribute memos and notices regarding events within the department. • Compiled documents for a professor's dossier as they prepared and applied for promotion. • Populated important events into Outlook calendars used by the department.
Johnson & Wales UniversityCareer Explorations Leader
Mar. 2012 - Sep. 20128 Abbott Park Place, Providence, RI 02903• Managed a staff of 15 in coordinating, and overseeing all nightly excursions to various food venues. • Directed groups of 15-25 high school students throughout a weekend of activities designed to showcase various career paths offered at Johnson & Wales University. •Managed and monitored a residence floor of 30 high school students.
Rhode Island Commission for Human RightsInvestigative Intern
Mar. 2012 - May. 2012180 Westminster Street, 3rd Floor Providence, RI 02903• Studied the Equal Employment Opportunity Act and EEOC laws pertinent to Rhode Island. • Read and critically analyzed large case file documents while collecting data and evidence. • Worked closely with a Senior Compliance Officer investigating over 30 charges of discrimination. • Wrote legal documents such as requests for information, case summaries, and ten-day letters.
Circus CafeHostess
Jul. 2010 - Aug. 2011392 Broadway Saratoga Springs, NY 12866• Managed floor seating and staff responsibilities. • Coordinated and handled all reservations and private parties. • Tended to specific customer needs, regarding special occasions, allergies, etc.
Intch is a Professional Networking App for the Future of WorkSee more people like Emily on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1480213 people
16
Creative
19
Communications Professional, Digital Content Creator
19
Teacher @ CFISD
177120 people
19
Communications Professional, Digital Content Creator
15
Business Development Manager @ Lewis Stevenson Office Solutions
15
Operations and project manager