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Work Background
KasheeshHead of Customer Experience
Jun. 2022 - Jul. 2024New York City Metropolitan Area
KasheeshHead of Customer Success
Jun. 2022 - Jul. 2024New York City Metropolitan Area
PayabilityCustomer Experience Specialist
Feb. 2021 - Jun. 2022New York, New York, United StatesOwn customer issues by coordinating with cross-functional teams to identify problems and implement solutions.
Strategically reduce customer churn, increase renewal rate, and enhance customer success via ZenDesk support. Improve customer satisfaction (CSAT) and net promoter score (NPS) via CX initiatives.
Onboard new customers via teleconference to educate on best practices.
PayabilitySenior Account Manager
Feb. 2021 - Jun. 2022Managed key customer accounts, retaining two critical clients and securing over $200K in revenue through strategic relationship management and exceptional customer service.
Developed and implemented scalable processes, increasing advance repayment rates by 25% and contributing to overall company growth.
Developed a 5-star CSTAT rating Customer Support team, with customers consistently recognizing empathy, knowledge, and efficiency in service delivery.
Recognized company-wide for dedication to customer success, directly contributing to a 10% increase in customer retention.
Ceremony Botanical StudioDesign and Marketing Manager
Nov. 2017 - May. 2019Wimberley, Texas, United StatesDeveloped and executed strategies to drive operational excellence across design, social media marketing, and customer experience for a small boutique store and design firm offering a wide range of products and services. Built, inspired, and managed a team of four. Handled large-scale inventory and arranged all freight and deliveries.
Heart + HomeFounder
Mar. 2016 - Feb. 2021Envisioned, built, and ran a successful business providing residential and commercial eco-friendly cleaning services.
Heart + Home CleaningOwner
Jan. 2016 - Dec. 2021Founded and scaled a successful service-based business, growing annual revenue from $26K to $250K+ through strong customer relationships and a 95% client retention rate.
Built and led a high-performing team of 19, focusing on talent development and delivering a top-tier customer experience.
Established operational metrics and consistently tracked performance, ensuring service quality and customer satisfaction across a growing client base.
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