Sebastian Salazar Payares

Customer Success Manager @Trella Health

MarketingCameramanEntertainmentEducationBusiness OwnerDigital Ads ManagerCall CenterAppointment SetterCall Center SupervisorCall Center TrainerCold Calling SpecialistCustomer ServiceVideo EditorCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistService Quality ManagerAssistantSoft Skills TrainerPersonal AssistantExecutive AssistantOffice AssistantResearch AssistantTranslatorInterpretation SpecialistTechnical TranslatorData EntryData Entry SpecialistTyping SpecialistData Entry Associate

I drive growth through innovative leadership and customer‑centric strategies. Over the past 30 months as Customer Success Manager at Trella Health, I’ve managed key client portfolios, conducted regular business reviews, and led onboarding and training sessions to ensure product adoption—achieving a 98% retention rate. I also developed a feedback system that boosted satisfaction scores by 30%, identified upsell opportunities, and coordinated with support and product teams to resolve issues proactively. As Operations Team Leader, I improved team performance by 25% and customer satisfaction by 30%, and launched two new lines that expanded capacity by 50%. In my SME role, I achieved a 95% resolution rate and cut incidents by 40%. With a decade of direct sales experience across B2B and B2C markets, I consistently deliver scalable results and drive revenue growth.

People also viewed

Med Doba

Chief Operations Officer (COO)

Chief Customer Officer (CCO)COOAdvisor+8 tags

Jamil Daou

Marketing Manager @Freelancer

Email Marketing ManagerDigital Ads ManagerMarketing Director+11 tags

Vera Terresa

Sales manager @UpWork

Greg Basham

Freelance Writer

LiteratureCinemaBaseball+26 tags