Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Thomson ReutersImplementation Consultant - Contract Express/HighQ
Apr. 2022Toronto, Ontario, Canada
Thomson ReutersSenior Document Automation Specialist - Contract Express/HighQ
Jan. 2022 - Dec. 2022Toronto, Ontario, Canada
Thomson ReutersFounding Lead, Black Employee Network Canada
Nov. 2019 - Jun. 2023333 Bay St, Toronto ON M5H 2T6I functioned as a lead for the Business Resource Group local chapter and worked in partnership with the Global Diversity and Inclusion (D&I) Team, BRG Executive Sponsor, network’s Global Leadership Team (GLT), BRG members and other key stakeholders. This included setting the direction for the local chapter and aligning activities with the global network strategy, enterprise-wide D&I strategy and key business priorities. This role was completed concurrent with other TR roles.
Thomson ReutersDocument Automation Specialist - Contract Express/HighQ
Jan. 2018 - Dec. 2022Toronto, Canada Area*Spearheading document automation for clients using Contract Express, helping streamline their workflows and reduce manual effort.
* Delivering hands-on training sessions to empower users with the skills they need to automate confidently with Contract Express.
*Providing tailored professional services by transforming routine, high-volume documents into efficient automated templates.
* Supporting clients through every stage of contract creation, from drafting and approvals to end-to-end management.
* Leading successful firm-wide implementations of Contract Express and HighQ, ensuring smooth adoption and maximum ROI.
*Collaborating on client-led projects where Contract Express solutions are deployed to meet business-specific goals.
* Driving measurable improvements in productivity and compliance through intelligent automation.
*Assisting with sales engagements by showcasing the value and capabilities of our document automation solutions.
* Delivering expert support for Contract Express Author and Admin templates, including troubleshooting and optimization.
*Supporting clients with software installations and guiding them through smooth implementation experiences.
* Onboarding and nurturing relationships with our North American Contract Express customers, ensuring a successful start and long-term satisfaction.
Thomson ReutersOther Roles - Thomson Reuters
Jan. 1996 - Dec. 2018Toronto, Ontario, CanadaProduct Experience Specialist
While in this role contributed to developing a successful process making it easier for customers to get pricing for online legal content based on direct customer feedback. Senior Online Product Analyst-Back Office/Subscription Development - Legal
Successfully developed a process in Canada that made it easier to customize Online Subscription offerings which increased sales for TR.
Provided subscription analysis that enabled the successful development and launch of our Estates, Litigation and Practical Law Online offerings. These products were profitable for Thomson Reuters. Senior Online Product Analyst - Back Office/Subscription Development - Tax & Accounting
Helped our Accounting and Tax product (Taxnet Pro) positively migrate to a newer and improved platform on target. Senior Reference Consultant
Successfully trained and supported small teams in its growth period to take on High volume, complex support requirements.
Provided robust content support and training concerning advanced issues for key clients and Carswell staff on Carswell’s online, print, and CD-ROM products.
Spearheaded the design and implementation of revamped strategic escalation processes. Customer Relations Representative
Created new client profiles and issued reinstatements, credits and cancellations with speed and a near zero margin of error. Provided base level consultations regarding product choices.
Intch is a Professional Networking App for the Future of WorkSee more people like Maxeen on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
15
Consultant @ Deloitte
19
Administrative Assistant/Data Entry
18
Registered Practical Nurse @ Bluewater Health
374484 people
19
Administrative Assistant/Data Entry
18
Registered Practical Nurse @ Bluewater Health
15
English Teacher