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Work Background
OptumBehavioral Health Care Navigator
Aug. 2021 - May. 2022Phoenix, Arizona, United States
UnitedHealth GroupLong Term Care Case Manager
Sep. 2017 - Jun. 2019Downtown Phoenix
Centene CorporationLong Term Care Case Manager
Apr. 2012 - Oct. 2017TempeDevelops and implements comprehensive, cost-effective plans of care Educates members and families about services/requirement and ensures member involvement in plan of care Authorizes and coordinates referral for services Ensures provider services are delivered without gaps and identifies functional deficiencies in plans of care Coordinates community based service not covered by Medicaid for dually eligible members Monitors members care and condition, participates in discharge planning, and conducts post-discharge follow-up Assists member appeals Complete internal audits monthly to monitor company progress
Arizona Children’s AssociationAssociate Program Supervisor
Nov. 2009 - Apr. 2012Coolidge AZProvide supervision for CM’s to ensure that productivity standards are met, continuing education is up to date, support is provided for each case, and appropriate services are being provided to each client Review/Approve crisis plans, intensity level screenings, treatment plans, annual updates, and all other documentation Provide education/training to new employees and ensure that the orientation process is completed successfully Provide in-home case management Coordinate care with Therapists, PCP’s, CPS, Foster Licensing Specialists, Probation Officers, in-patient facilities, and all individuals involved in care. Develop individual treatment and crisis plans Complete Intakes, AHCCCS eligibility screenings, mental health assessment, substance abuse screenings, and suicide risk assessments. Monitor prescription refill requests Facilitate Woman’s Group and Anger Management groups for children Provide Mental Health First Aid training to all staff and conduct other needed trainings Training in coordination of care/crisis prevention and management/mental health/CPS/Autism/Educational needs/management/supervision
Phoenix Children's HospitalBehavioral Health Technician
Nov. 2007 - Dec. 2010Monitor, document, and manage patient behaviors Crisis Management, group facilitation , and use of behavioral management and modification procedures to meet established objectives for each patient Create and lead therapeutic activities Therapeutic interventions teaching parents and patients Collaborate with Doctors, Social Workers, Nurses, and Recreation Therapists on treatment planning and implementation Create and lead therapeutic educational activities Provide patient care on all medical floors of hospital
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