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Work Background
The Wendy's CompanyProduct Owner - Financial Systems
Nov. 2024
The Wendy's CompanyManager, HR Technology
Oct. 2023 - Nov. 2024
eLearningDOCExecutive Director - Diversity, Equity & Inclusion
May. 2023 - Oct. 2023A Division of Strategic Systems
Strategic Systems IncManager - Public Relations & DEI
Jan. 2023 - Oct. 2023
GustoCX Program Manager - Executive & Social Media Escalations
Jan. 2022 - Jul. 2022• Worked with senior and executive leaders in responding to customer escalations received via social media • Collaborated with Social Media and Communications teams to develop strategies ensuring alignment of brand voice and positioning throughout the entire customer escalation journey • Led development and implementation of Salesforce and Tableau reporting strategy to enable planning and forecasting capabilities • Developed large-scale programs to improve operational processes and multilevel collaboration • Developed systems to optimize and automate business processes between Airtable, Salesforce, Slack, Sprout Social, and other applications via Workato • Managed cross-functional incident response team to ensure efficiency in resolving large-scale, high impact customer issues • Facilitated presentations for various business functions including: monthly business reviews surfacing key learnings, trends and opportunities, and cross-functional training of new and existing business processes • Implemented standard operating procedures (SOPs) which included the initial development, creating change management plans, and providing training resources to increase cross-functional engagement and ensure launch readiness
HubSpotProgram Manager - Global Diversity & Inclusion Enablement
Sep. 2020 - Jan. 2022• Built and managed relationships with senior leaders, external partners, customers, and internal employees • Managed a portfolio of global campaigns, programs, projects, and trainings for over 5,000 employees in North America, Latin America, EMEA, and APAC regions • Developed scalable, localized enablement strategies, frameworks, playbooks, and programs including the launch of a global mentorship program for over 250 BIPOC employees • Collaborated with the Employer Brand team to develop strategies and content for global social media campaigns on Instagram and Twitter including International Women's Day, Pride, Diwali, and many others • Drafted crisis communications for senior leaders around sensitive topics and global tragedies • Coordinated global influencer, sponsorship, and partnership opportunities from outreach and contract negotiation to preparation and execution • Created content outlines and developed associated content for internal blogs, podcasts, and virtual events
Level D&I SolutionsDiversity & Inclusion Consultant / Trainer
Sep. 2020 - Nov. 2021• Executed the analysis and development of customer solutions through assessment, strategic planning, OKR tracking, and change management • Delivered training and enablement tools for Sales, Marketing, Recruiting, and IT teams at various organizations including Honda and CoverMyMeds
The Wendy's CompanySr. Analyst - Mobile & Web Ordering
Jan. 2020 - Sep. 2020• Established a short and long-term product vision for mobile and web ordering platforms in alignment with company growth strategy • Defined and prioritized features in the product roadmap/backlog using consumer insights to drive improvements in the user experience • Researched competitors and broader digital trends to identify relevant opportunities for growth
The Wendy's CompanyLead - Employee Resource Groups
Jun. 2018 - Sep. 2020• Led the design and deployment of first PRIDE coupon dedicated to LGBTQIA+ support and awareness • Advised HR teams and senior leaders, including CEO on creating diverse recruiting strategies, improving interviewing processes, and increasing retention and representation • Developed internal and external marketing and communication strategies, including creation of marketing content for events, newsletters, trainings, etc.
The Wendy's CompanyAnalyst - Enterprise Business Intelligence
Jun. 2018 - Jan. 2020• Technical Product Owner for development, implementation & maintenance of internal financial reporting applications in QlikSense • Managed high priority projects, including the technical process improvement of the annual budgeting and planning process (AOP) - received Continuous Improvement award from CFO as a result • Drafted and presented various presentations and communications for cross-functional stakeholders and executive leaders including CEO, CFO, and CPO (Chief People Officer) • Developed and executed SQL queries for data retrieval, analysis, and application support
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