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Work Background
EpicQuality Manager | Beaker CP & AP
Jun. 2020Verona, Wisconsin, United States- Managed cross-application and multi-version projects through the software development stages with high quality and on time completion. - Skilled at software testing with a well-earned reputation of being a fast and efficient tester. - Conducted internal audits to ensure company processes aligned with national and international medical device standards including EN ISO 14001:2015, 21 CFR 820, EN ISO 9001:2015, EN ISO 13485:2016, EN ISO 14971:2019, CMDR Safety SOR/98-282, MDR. Documented opportunities for improvement and nonconformities. - Wrote technical documentation published with software to guide analysts during upgrade preparation and new organizations during implementation. - Traveled on-site to help transition lab end users (lab techs and pathologists, administrative staff) during software go-lives, providing at-the-elbow support for best practices, personalizations, and trouble-shooting. Took opportunities to discuss the software with end users and wrote up issues and enhancement ideas to improve software. - Responsible for reviewing product marking on all Beaker documentation to ensure its accuracy, which drives downstream assignment to analysts and directly influences their work. - Proactively reviewed our internal error environments, resulting in a decrease of missed issues and a decrease in the number of adhoc updates customers had to take. Reviewed customer error files quarterly to write up issues, identify trends, and communicate those with my team. - Coordinated cross-application testing initiatives that involved training, troubleshooting, and keep team members on track. Some of this work was done virtually or long-distance due to travel requirements.
WellPet, LLCQuality Assurance
Feb. 2019 - Jun. 2020Mishawaka
Self-EmployedFreelance Writer and Editor
Aug. 2018 - Jun. 2020South Bend, Indiana Area
University of Notre DameGraduate Teaching Assistant
Aug. 2015 - Dec. 2018South Bend, Indiana Area• Trained incoming graduate and undergraduate teaching assistants on Drosophila melanogaster husbandry and genetics. • Guided sophomore biology students (100 students) through a semester-long research project on retinal degeneration which included training in PCR, cloning, protein expression, genomic DNA extraction, fly genetics (mapping and deletion crosses, epistasis, complementation), and scientific writing. • Managed a laboratory classroom of 40 students (120 total) which involved teaching basic laboratory techniques (PCR, column purification, gel electrophoresis, microbiology) and managing up to 10 separate group projects per semester (including project design, writing protocols, inventory, ordering supplies, scheduling lab time) and scientific writing. Classes taught: BIOS 11161 Biological Sciences I laboratory BIOS 11162 Biological Sciences II laboratory BIOS 21250 Classical and Molecular Genetics Laboratory BIOS 21303 Fundamentals of Genetics Laboratory
Baylor College of MedicineResearch Technician III | Clinical Pathology Lab
Oct. 2012 - Jul. 2015Houston, TxResearch Technician III | Center for Comparative Medicine • Performed clinical services including CBCs, prepared and analyzed blood smears, cytospin preparation, serum chemistry analyses (kidney, liver, lipid panels) to support ongoing research programs of investigators across Baylor College of Medicine. • Conducted health surveillance testing (ELISA, PCR, parasitology) of research colonies department-wide, including rodents, birds and non-human primate samples. • Trained veterinary technicians from the Vet Tech Institute of Houston in laboratory testing techniques and protocols during their required externship. • Demonstrated ability to identify and improve lab management practices by creating a program (C++) to update price schedule for services offered, resulting in better time management of the lab and more transparent financial practices benefiting clients and departmental administrators. Received departmental award in recognition for this work. • Established laboratory services for newly built germ-free facility which led to identification of contaminated mice purchased from vendor that were to be used for the breeding colony. Received additional departmental award in recognition for this work.
Houston Veterinary Services, IncICU Critical Care Technician, Animal Emergency Clinic
May. 2009 - Feb. 2013Houston, Texas AreaICU Critical Care Technician • Administered medications, collected blood samples, performed cystocentesis, placed IV and urinary catheters, took radiographs in support of both hospitalized patients and outpatient procedures. • Processed laboratory samples including CBCs, blood smears, serum chemistry, blood gasses, diagnostic tests for pancreatitis, heartworm disease and feline leukemia/FIV, fecal and urine sample analyses. • Served as anesthesia/surgical technician for emergency surgeries including Gastric dilatation volvulus and foreign body surgeries. • Managed laboratory which included training new employees, maintaining equipment, tracking inventory. • Served as company webmaster to maintain professional online presence on both company website and social media profiles.
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