Premier Services GroupChief Operating Officer
Jan. 2025 - Jul. 2025As Chief Operating Officer at Premier Services Group a contractor company that partners with Lowes to complete flooring, door, and window installations, I oversaw operations across 11 states with full P&L responsibility. I led budgeting, financial planning, and purchasing, while optimizing vendor relationships and driving operational efficiency. I built and led high-performing teams, improving alignment and execution. Notably, I grew customer service ratings from 64% to 89% through strategic process improvements and training initiatives.