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Work Background
ICQA PG/Learning Ambassador
AmazonICQA PG/Learning Ambassador
Oct. 2024Goodyear, Arizona, United StatesPartner with learning and operations to assist in training associates on their career paths and any current barriers within trained process paths. Partner with operations teams to ensure proper staffing throughout the facility, communicate vendor complications at the source, and assist problem solvers throughout the building with barriers in processing products out of the facility. Assist with receiving/preparing for delays in standard workflow to ensure products are efficiently moved through the nIXD facility and to customers.
Talent Acquisition Partner
Caregiver, Inc.Talent Acquisition Partner
Jun. 2023 - May. 2025Ohio, United StatesCollaborate with Human Resource and Operational Leaders to successfully drive and execute talent acquisitions plans, processes, and daily efforts for the state of Ohio. Owner of full cycle recruiting efforts including, but not limited to: planning, sourcing, selection, offer, and onboarding processes. Work hand-in-hand with candidates, operations leadership, and quality leadership to ensure candidates have provided proper documentation for the Ohio Department of Developmental Disabilities compliance requirements. Confirm with training team, operational leadership, quality and payroll that candidates have been enrolled in orientation to begin their new career.
Subrogation Demand Processor
AllstateSubrogation Demand Processor
Nov. 2021 - Jun. 2023Partner with third-party carriers to secure essential documentation for fund recovery in cases with limits-related issues. Collaborate with leadership to deliver training and development for associates, covering the release team's standard procedures, NextGen and E-SubroHub navigation, and enhancing desk efficiency and effectiveness. As a member of the Allstate Change Network and Employee Council for Subro 100, I actively question and refine processes and procedures to prioritize the best interests of both customers and the business.
Front End Team Lead/Human Resource Lead Back-Up
WalmartFront End Team Lead/Human Resource Lead Back-Up
Jul. 2020 - Mar. 2022Lebanon, Ohio, United StatesGuarantee the readiness of staff to provide customer assistance in purchasing items from all areas of the store. Contribute to optimizing the customer experience through associate management and training, while addressing customer inquiries and issues. Conducted in new associate orientation, as well as recruiting, interviewing, and onboarding new team members.
Claims Service Specialist/Claims Learning and Development Assistant
AllstateClaims Service Specialist/Claims Learning and Development Assistant
Oct. 2017 - Jul. 2020Cheyenne, Wyoming, United StatesIn this position, my focus revolved around helping customers rebuild their lives following unforeseen events, which entailed processing claims, facilitating vehicle repairs, managing total loss cases, and aiding in the subrogation process. Beyond fulfilling these responsibilities independently, I also played a key role in training and mentoring fellow associates to excel in their roles. Notably, my dedication and contributions in this role were recognized with multiple accolades, including the prestigious Golden Compass Award, acknowledging outstanding customer service and surpassing leadership expectations.
Associate Trainer and Recruiter
Loaf 'N JugAssociate Trainer and Recruiter
Jun. 2014 - Sep. 2017Denver, Colorado, United StatesConducted recruitment and interviews for personnel across the Denver, Colorado, and Cheyenne, Wyoming regions, spanning various organizational positions. Managed the organization of new associate orientations and mid-level management training programs in the Midwest, encompassing both virtual and in-person sessions. Collaborated closely with store managers to ensure that associates possessed the essential skills required to excel in their roles and advance their careers within the company.
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