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Work Background
AttentiveDirector, Support Engineering
Apr. 2024
AttentiveDirector, Solutions Engineering
Apr. 2021 - Apr. 2024Hoboken, New Jersey, United StatesSE team solves pre and post launch client problems through writing code to support many different aspects of the platform Team proactively identifies gaps in the product and develops internal tools to help Engineering stay on task with product roadmap Team reactively handles an incoming ticket queue to address (often time sensitive) client specific requests Common requests include building custom Javascript tag configurations, third party post-backs and custom creative logic Quarterly ticket completion rate improved from 40% in Q2 2019 to 95% since Q3 2019 Function as a Jira administrator for all of Client Strategy + Engineering Product & Design in addition to core responsibilities Created new Jira workflows and configured 30+ automations to unlock increased operational efficiency across the organization Written Python scripts to schedule, pull and surface key real-time JIRA metrics and push results to a shared dashboards
AttentiveEngineering Manager, Solutions Engineering
Sep. 2019 - Apr. 2021Greater New York City Area
LiveIntent, Inc.Director of Solutions Engineering
Jul. 2018 - Sep. 2019Greater New York City AreaBuilt the SE team from the ground up, expanding from 2 to 6 members by end of Summer 2019 Improved team's first-response time SLA success rate from 40% to over 90% in less than 6 weeks Owned several key pieces of the pre-sales process, most notably LiveConnect tagging on advertiser/retail websites Worked closely with Business Intelligence teams to build custom alerts, automated reports and Looker dashboards Established new Salesforce ticketing processes to ensure efficiency and quicker turnaround/completion times
Spongecell (Acquired by Flashtalking)Director of Solutions Engineering
Oct. 2016 - Feb. 2018Greater New York City AreaBuilt the Solutions Engineering (SE) department from 1 member in NY to 12 across the US and UK Provided mentorship and a reliable escalation point in case issues need to move beyond first point of contact. SE team provided technical support both internally and client direct for all facets of a campaign Worked with sales during scoping and acquisition/pre-launch phases and client services post-launch Optimized and enforced existing business processes across teams to efficiently implement new processes Ran monthly company technical education sessions on ad space/basic front-end web debugging
TaboolaTechnical Account Manager / Professional Services Manager
Feb. 2016 - Oct. 2016Greater New York City AreaHybrid role balancing tech knowledge and people facing skills while supporting over 50 different Taboola clients Worked with global publishers and media providers ranging from enterprise/strategic to emerging/SMBs collaborating with external engineering teams on more complex implementations Developed curated knowledge base for Taboola products and integrated off-shore QA as personal quarterly projects Collaborated with product and R&D teams to resolve bugs and implement new features, tracking issues via JIRA and Slack Lead A/B testing and various other optimization initiatives that resulted in 30% increase in overall client revenue
AcadacaSenior Project Manager
Feb. 2014 - Sep. 2014Oversaw all account activity for proprietary Java-based platform, monitoring performance of 10 project managers Completed multiple site re-designs for major retail brains and full site builds while being actively involved in all facets of development, notably front-end changes, back-end third party integrations and extensive testing First level of escalation for all clients in the event issues needed support beyond the main point of contact. Helped all parties to understand the flow of information between all systems, while working alongside developers to ensure all processes are as efficient as possible.
AdRoll, a division of NextRollTechnical Account Manager
Jan. 2014 - Dec. 2015Greater New York City AreaPrimary technical support resource in remote NY office Established foundation for Sales Engineering team, which did not previously exist at the company Focused on understanding the nuanced technical integrations with external partners/inventory sources. Tested and verified AdRoll pixel implementations to ensure code was placed correctly and transferring data as expected Directly assisted clients with dynamically passing revenue to AdRoll’s dashboard for ROI tracking
AcadacaProject Manager
Jan. 2012 - Feb. 2014Greater New York City Area
Steinway & SonsSpecial Projects Manager
May. 2011 - Dec. 2011New York City
MTV NetworksQuality Assurance (QA) Intern
May. 2009 - Aug. 2009
Penn State UniversityGroup Facilitator & Teaching Assistant, Race Relations Project
Sep. 2007 - Jan. 2010
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