AttentiveDirector, Solutions Engineering
Apr. 2021 - Apr. 2024Hoboken, New Jersey, United StatesSE team solves pre and post launch client problems through writing code to support many different aspects of the platform Team proactively identifies gaps in the product and develops internal tools to help Engineering stay on task with product roadmap Team reactively handles an incoming ticket queue to address (often time sensitive) client specific requests Common requests include building custom Javascript tag configurations, third party post-backs and custom creative logic Quarterly ticket completion rate improved from 40% in Q2 2019 to 95% since Q3 2019 Function as a Jira administrator for all of Client Strategy + Engineering Product & Design in addition to core responsibilities Created new Jira workflows and configured 30+ automations to unlock increased operational efficiency across the organization Written Python scripts to schedule, pull and surface key real-time JIRA metrics and push results to a shared dashboards