Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Croixstone ConsultingGrowth Operations Leader
Apr. 2023Charlotte Metro
Croixstone ConsultingSenior Management Consultant
Nov. 2020 - May. 2023Charlotte MetroSenior management consultant representing the Business Transformation practice for a boutique consulting firm operating locally in the Charlotte Metro region. Uniquely qualified to support both organizational and operational transformations for companies from early-stage growth to mature enterprise looking to scale their business. • Provided a high impact opportunity assessment to C-Suite for process redesign to support strategic market growth and improved execution of utility-scale solar development projects for a leading renewable energy company resulting in a 3X improvement in pipeline execution. • Delivered insight and thought leadership in maturing the organizational development strategy and a Career Progression framework and Competency Model to support 2X growth targets within the client company. • Provided strategic guidance to the CEO on organizational and operational gaps within the Technology area leading to strategic investments in people and systems. Collaborated with the newly hired CIO to address high risk areas and to develop a strategic Technology roadmap.
Trane TechnologiesSenior Director, IT Business Partner
Jan. 2017 - May. 2020Charlotte MetroEnterprise functional leader responsible for supporting a $16 Billion enterprise with the full portfolio of system solutions and technology services to enable growth and productivity. Partnered with executive staff members to develop and maintain strategic technology roadmaps aligned with business priorities and to guide overall investment strategy and manage associated costs. Specific priority placed on applying the latest digital technology to enhance B2B e-Commerce capability within the Residential HVAC business.
Ingersoll RandSenior Director, Program Operations
Jan. 2014 - Dec. 2016Charlotte MetroEnterprise leader responsible for the operational management of a $400MM enterprise-wide global transformation program with a mission to redesign back-office process and migrate legacy systems to a common ERP platform. Led a staff of program directors and operational analysts to insure effective and efficient execution of program objectives over a five year investment period. Recruited to provide strategic vision and structure with program planning and to develop a cost effective operating model that yields the planned investment return. Responsible for preparing and reviewing progress against the financial plan, risk mitigation, and overall status to the CIO and Executive Steering Committee on a regular basis.
Ingersoll RandSenior Director, Business Transformation
Oct. 2011 - Dec. 2013Charlotte MetroEnterprise role responsible for leading the design, development, and deployment of an enterprise-wide Order To Cash process solution globally. Led a team of business transformation leaders and process analysts to simplify, standardize, and leverage key functional activities across the company in order to implement a full ERP solution. Provide strategic guidance and planning with global solution design and change management activities with executive and senior business leadership to insure adoption of standard process and metrics across the enterprise.
Ingersoll RandDirector, Customer Success
Apr. 2007 - Nov. 2011Charlotte MetroSenior business leader responsible for all aspects of customer experience for a $1 billion business unit within the Industrial Technologies division of Ingersoll Rand reporting to the President, Americas Region. Recruited to establish a vision and philosophy within the business for a world class customer experience and align overall sales and service support strategy with business unit and sector objectives. Collaborate with Sales, Service, Marketing, Operations, and IT in developing and implementing a cohesive strategy around how we interact and support our customer and channel base. Challenged with providing innovative thought leadership and management to champion the transformation of the business into a customer-centric culture.
Ingersoll RandDirector, Strategic Initiatives
Dec. 2005 - Apr. 2007Charlotte MetroSenior leader responsible for development and deployment of corporate programs supporting enterprise-wide strategic initiatives focused on World Class Operations, Life Cycle Management, Innovation, Strategic Management, and Global Leadership. Challenged with driving cultural and operational change across the company through the development and management of Business Operating Systems to support achievement of breakthrough performance in these key areas.
GE (Security, Industrial)Director, Global Sales Operations
Sep. 2003 - Dec. 2005Charlotte MetroSenior sales leader for a $2 billion global manufacturer of high technology security solutions reporting to the SVP of Global Sales. Broad scope of responsibility including leadership for key sales processes such as budget and quota setting, sales compensation planning, forecasting, opportunity management and pricing management in support of a diversified sales organization of over 600 salespeople. Recruited to assist with integrating recent acquisition into the GE Operating Model.
GE (Security, Industrial)Marketing Manager, Aftermarket Parts
Jun. 2002 - Aug. 2003Charlotte MetroResponsible for developing a differentiated service strategy and creating programs to enhance the value of the service operation by generating new revenue streams for the aftermarket segment of the $ 1 billion electrical control products division.
GE (Security, Industrial)Manager, Sales Support Operations
Mar. 2000 - Jun. 2002Charlotte MetroManage the operation of a sales support center responsible for over $1 billion in global order activity for the Industrial Systems business of GE with a $5 million operating budget. Directly led and managed a staff of 12; oversaw a total of 110 employees within the operation. Set departmental objectives, authorized spending, and coordinated human resource efforts in order to achieve world-class service performance.
GE (Security, Industrial)Six Sigma Black Belt
Jan. 1998 - Feb. 2000Burlington, Iowa, United StatesLed process and product improvements through application of Six Sigma technology and statistical analysis in support of a $180MM business specializing in electrical distribution and control products.
US ArmyCommissioned Officer - Healthcare Planning & Operations
Jun. 1987 - Mar. 1997Germany, Texas, Colorado, VirginiaManaged and led various organizations responsible for the planning, coordination, and administration of healthcare support for client populations of up to 17,000. Teams consistently recognized for superior performance at all levels.
Intch is a Professional Networking App for the Future of WorkSee more people like Mark on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1130484 people
16
Senior Strategist @ Freeman Company
15
CEO & Founder @ Dena Patton coaching and training
15
Director, Technology Programs
108102 people
15
Director of Operations @ AI27
15
Production Assistant
15
Business Development Manager @ Lewis Stevenson Office Solutions