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Work Background
Mavendog, LLCAffiliate and Principal Consultant
Sep. 2024Charlotte, North Carolina, United StatesMavendog Affiliate and Principal Consultant in the Program Leadership practice helping to expedite, manage, and deliver complex programs, projects and organizational transitions. • Collaborated with IT leadership to develop a comprehensive technology roadmap spanning Sales, Customer Service, Supply Chain, Manufacturing, Finance, and Logistics. Enabled aligned modernization and a unified system consolidation strategy.
• Drove a culture of collaboration to deliver SAFe Agile transformation pilot, transitioning from waterfall to bi-weekly sprints and Scrum ceremonies. Increased delivery of high-value work and reduced rework, improving speed, quality, and alignment with business goals for on and offshore teams.
• Led contract negotiation, requirements gathering, and vendor oversight for OneSource SaaS Finance platform supporting 260+ finance professionals across North America and Europe to improve financial planning and SEC reporting capabilities.
• Coached and mentored BAs, PMs, and senior finance leaders during deployment of a new UKG SaaS payroll platform for 11,000 employees across the U.S. and Canada. Delivered under a tight deadline while reducing complexity, operational risk, and overall payroll processing costs.
Centene CorporationDirector Of Software Development
Aug. 2019 - Dec. 2023Charlotte, North Carolina Area•Led global software development organizations of 100+ FTE’s, contractors, and managers to successful delivery of 9 core business capabilities essential to escalated launch of company’s first comprehensive Linux based Medical Management platform and modernization of core Provider Solutions capabilities. •‘Leveled Up’ IT leadership team to successfully deliver Java API real-time flow of data to 13 separate Oracle Databases reducing claims processing time by 3+ days. ** Result –15 FTE work reduction, 20% reduction in errors, 90% reduction in time to remediate errors. •Identified and led Cloud Computing efforts to achieve 80% reduction in ingestion and transformation time for 10M daily Provider record updates, reducing ‘Find A Provider’ portal errors by 90%, resulting in improved brand reputation and reduced CMS complaints. •Leveraged vendor management and agile methodologies expertise to drive SaaS platform rollout across 30+ Health Plan subsidiaries (500,000+ agreements). ** Result – $10M Platform successfully delivered, including 2-way data flow and vendor performance KPI’s with financial penalty for under performance. •Delivered first Progressive Web Application (PWA) capabilities, enabling seamless integration of off-line capabilities into native web applications. **Result- saved millions of dollars in software development costs, while dramatically improving user experience. •Fostered a culture of collaboration to orchestrate delivery of Next Generation Clinical Rule Automation Platform. ** Result- enabled self-service rule configuration, testing and deployment supporting consolidation of 2 legacy rule systems while increasing accuracy and speed of business decisions. •Inspired and engaged numerous multi-disciplined teams across US and India to develop Correspondence Generation platform to consolidate 14,000+ templates into a self-service user managed interface. ** Result - enabled modernization efforts reducing manual effort of associated tasks by 20%
Metrolina Greenhouses INCDirector of IT
Jun. 2015 - Aug. 2019Huntersville, NC•Established software development, SDLC, SCRUM, and agile methodologies as in-house core competencies, delivering first BI system (SQL & OpenText) and first two mobile applications (Angular & Spring Boot), increasing sell through by over 20% with key customer. •Revamped IT staff and vendor support increasing throughput of enhancements and upgrades by 50% (40+ projects/year vs. ~20) while keeping overall IT spend flat and increasing 2 year staff retention rate from 50% to over 75%. •Led requirements analysis and transition to Azure and Office 365 in replacement of managed datacenter model for all core systems and resources, reducing datacenter costs by 40% ($360k/yr.) and opening the throttle on innovation and new technology adoption. •Retooled internal and external development groups by quantifying costs, velocity, and error rates to identify weaknesses and establish Software Project Management practices, reducing costs by 29% ($164k/year) and production issues by 25% •Drove re-gearing of software development, testing, and deployment practices using Azure DevTest and Azure DevOps to consolidate from multiple disjointed code management and testing practices into a Cloud based cohesive single platform used by multiple internal and external developers. •Established new framework for communication between stakeholders and IT to improve business analysis, project selection, vetting, and prioritization.
AFLDirector of IT
Nov. 2012 - Jun. 2015•Drove innovation and technology adoption to establish and integrate KPI’s with in-house workflow and process control systems. **Result - an increase in efficiency and engagement which drove a 9% improvement in Gross Profit and a 50% reduction in administrative costs. ASP.NET, WinForms, WPF, Java, MS SQL, Crystal Reports •Developed technical and product roadmaps for a broad portfolio of new products to differentiate from the competition while maintaining simplicity, resiliency, and performance. ** Result – major influencer in winning $40M Vodafone contract. •Consolidated the company’s two in-house development groups into one, reducing fixed costs by 40% while maintaining quality and stability of custom software. •Designed and managed development and implementation of Field Engineering computing system using .NET WPF to increase engineering accuracy and timeliness. **Result - $700k/year in cost improvement.
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