Tayla Preston-Fyffe

Support Worker @Feros Care

CopywritingProofreaderUndergraduate StudentHelp Desk SupportData EntryCase ManagerChat SupportLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAdministrative AssistantOffice AssistantDocument ProcessorMedicalAssistantCustomer Service🎓 Student

Professional Overview: I am a dedicated and adaptable professional with a strong background in customer service, logistics, administration, and residential care. Currently undertaking a Diploma of Nursing, I bring hands-on healthcare experience from working in aged care, alongside over a decade of experience in warehouse operations, team leadership, and business administration. I thrive in fast-paced, high-pressure environments and possess strong communication, organisational, and problem-solving skills. Key Achievements: Successfully managed warehouse operations at Auguste The Label and Thrills Co, overseeing team supervision, stock control, and implementation of new systems. Proficient in platforms such as Shopify, Cin7, StarShipIt, Parcel Intelligence, Gorgias, and AusPost, ensuring seamless e-commerce operations. Played a pivotal role in improving internal processes, training staff, and reporting key performance metrics to senior leadership. Delivered person-centred care at Feros Care, contributing to care planning, safety, and compliance in a residential aged care setting. Held managerial and administrative roles that included team training, accounting, invoicing, and customer liaison.

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