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Work Background
ZoomInfoTechnical Delivery Manager III
Dec. 2024United States
ZoomInfoCustomer Delivery Manager II
May. 2023 - Dec. 2024Waltham, Massachusetts, United States• Managed and consulted on 50+ trials and custom onboardings for the Sales, Talent, Copilot, and Chorus platforms for both New Business and R&G customers to drive adoption, expansion, and renewal of ZoomInfo's solutions. Examples of customers include Logitech, Deel, Cox Automotive, New York Life, iCIMS, Hearst Television, and Lark Health. • Created and delivered bespoke solution deliverables, such as strategy playbooks, custom one-pagers and videos, and product enablement plans, for strategic and enterprise customers engaged in custom enablement projects to meet business goals and KPIs. • Delivered regular performance reviews to customers by leveraging data and analytics to provide actionable insights, track usage metrics, and identify opportunities for customer growth and product optimization. • Collaborated cross-functionally with internal teams, such as Onboarding, Sales, Customer Success, Engineering, and Product, to tailor solutions and ensure successful deployment of projects.
ZoomInfoCustomer Solutions Analyst II
Jun. 2021 - May. 2023Waltham, Massachusetts, United States• Delivered critical support for the SalesOS, TalentOS, Comparably, and Legacy ZoomInfo platforms by working directly with clients to provide technical business solutions, workflow recommendations, and best practices for both common queries and unique business cases. • Managed multiple client cases simultaneously and effectively triaged questions based on the complexity and urgency of the issue and the client’s support tier. • Worked cross-functionally with internal teams, such as Account Managers, Customer Success Managers, Onboarding Managers, and Engineering teams, to triage and manage client escalations. • Facilitated ad-hoc client meetings to discuss complex technical issues and execute solutions for critical blockers. • Acted as a point person for the TalentOS and Comparably platforms by leading platform demonstrations for new hires, designing process flow guides, and providing best practices to internal teams. • Utilized Datadog and Amplitude to investigate security vulnerabilities and potential misuse of ZoomInfo’s platforms.
AT&TTechnical Sales Executive S1 Mobility
Nov. 2020 - Jun. 2021Boston, Massachusetts, United States• Sold & implemented over 100 new solutions and expanded on over 1000 existing accounts with gross sales of over $300,000. • Promoted to a Technical Sales Executive within the Mobility sector of AT&T Business. • Identified key areas of technical business needs and opportunities within strategic businesses and worked directly with technical solutions that enabled strategic businesses to connect their remote workforce. • Maintained and communicated project plans and progress to 100+ stakeholders at all organizational levels by delivering presentations and demos regularly to drive business decisions. • Analyzed cost savings for businesses to maximize cost effectiveness while promoting the use of cutting-edge technology. • Utilized Salesforce and performed data mining with existing databases to identify businesses that would benefit from AT&T’s technical business solutions.
AT&TClient Solutions Executive
Jul. 2020 - Nov. 2020Boston, Massachusetts, United States• Participated in the B2B Sales Development Program within AT&T Business. • Ranked 1st under manager, 2nd under Associate Director group, and 6th overall in the program. • Achieved 122% year-to-date attainment. • Elected to the Executive Leadership Circle led by Assistant Vice President Alex Jones for the month of August.
University of Notre Dame - Mendoza College of BusinessTeaching Assistant
Aug. 2019 - May. 2020Notre DameCourse: Foresight in Business and Society
OSIsoftProduct Management Intern
May. 2019 - Aug. 2019Philadelphia, PA• Acted as the liaison between software developers and product managers to identify and triage multiple projects with Azure DevOps before the deployment of a new cloud computing service. • Utilized Microsoft Flow to automate processes in migrating big data from Microsoft Excel worksheets to SharePoint lists in order to create continuously updated Power BI reports. • Performed data wrangling with SQL to transform and unify large data sets to create data visualizations with Power BI. • Completed ad hoc projects for the Vice President of Software Development.
University of Notre DameIntern in the Office of University Relations
Aug. 2018 - May. 2020Notre Dame, IN• Provided support to full-time staff in the Office of the Vice President through the completion of various long-term and ad-hoc projects. • Provided critical front-desk coverage to assist many of the University’s most important benefactors.
OSIsoftSales Support Intern
May. 2018 - Aug. 2018Philadelphia, PA• Utilized Salesforce to assist in data migration to a new cloud computing service and to improve the company’s customer relationship management by creating parent accounts for subsidiaries within the regions of Europe, the Middle East, and Africa. • Identified potential customers using SAP, InsideView, the NAICS, and Power BI by locating major industries that the company can expand into and place more salespeople within. • Contacted regional sales managers across North America to validate the data and provide insights to further investigate potential customers.
Boys & Girls Clubs of AmericaSummer Service Learning Program
May. 2017 - Aug. 2017Lawrence, MA• Member of the summer staff at the Boys and Girls Club of Lawrence, MA. • Mentored kids ages 7-13 by tutoring and chaperoning field trips in Boston, MA. • Taught art classes and operated the on-site gym facility.
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