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Work Background
USTSub Gerente eCommerce Walmart
Feb. 2025 - Jun. 2025Centroamérica• Spearheaded eCommerce initiatives for Walmart CAM, enhancing online sales across multiple platforms. • Collaborated with Corebiz production teams to implement value-added projects, optimizing user experience. • Analyzed market trends to drive strategic decisions, resulting in a significant increase in customer engagement.
Western UnionProduct Owner Payments
Oct. 2021 - Jul. 2024San José, San José, Costa RicaLead the implementation of payments solutions for our web platforms. Prioritized new features and services base on marked trends, acquirers/schemes updates and deep data understanding. - Handled the relationships with acquirers and payment networks such as Visa and Mastercard, created the contract services agreements and oversaw their compliance. - Negotiated with the engineering team the crucial backlog stories that were needed for the sprint, prioritizing key elements that improved the user experience and business needs. - Validated that the solutions placed by the engineering team met the acceptance criteria, creating reliable implementations that avoided impacts in production environment. - Increased digital transactions volume in 1% equivalent to $1.1M in revenue, optimizing system rejection rules. - Reduced Canada cards monthly processing cost in $1.6M, improving card type bins logic. - Implemented EFTPOS in Australia, avoiding $1.8M for Mastercard price benefit elimination and reducing operation costs in $3.5M. - Implemented Visa AFT for all regions, reduction $21M.
AR HoldingsHead of Logistics Solutions
Mar. 2021 - Oct. 2021Colón, PanamaDesigned the logistic network to deliver fashion finish goods to our 47 stores located in 9 countries. Built the relationship with the third-party logistics partners, implemented the WMS integration. - Optimized 3PL warehouse output by reducing process touchpoints for seasonal items, increasing seasonal store inventory fulfilling from 62% to 99%. - Implemented the WMS for the local and 3PL warehouses, getting real time inventory information that help the creation of core KPIs for the management team. - Orchestrated the immediate cross dock delivery of completed cases to the stores, reducing the warehouse sore redistribution and storage in 25%. - Enabled digital supply chain transformation, creating precise information that helped meeting business goals, final customer needs, and industry standards.
WalmartDecision Manager II (Supply Chain Analytics)
Feb. 2019 - Feb. 2021Heredia, Costa RicaDeveloped strategies to enhance the data accuracy in the systems of the 45 Grocery Distributions Centers in the United States. Gather final user data requirements to create crucial decision-making visualizations. - Lead an initiative to improved and standardized the warehouse date information, helping the creation of actionable visualization tools to the inbound inventory team, that reduced the capacity breaches in a 95% in the GDCs. - Developed strategies to enhance our warehouse inbound and outbound visibility, creating dashboards that help predicting reliable schedules, reducing overtime spending in 32%. - Developed and governed high-quality and accessible data assets, to generate tools based on our final user requirements, and KPIs aligned with the business objective.
Western UnionSr. Digital Analytics Advisor
Aug. 2017 - Nov. 2018San José, Costa RicaPerformed data analysis to monitor and evaluate Risk Engine rules performance using Python, R and SQL coding languages. Monitor the core metrics of the operation with Power BI and Tableau visualizations and dashboards. - Engineered the first Python machine learning tool in Digital Risk. This tool used an algorithm to find low and high-risk segments in the transactional data, reducing fraud rates by 50 bps. - Collaborated with cross-functional teams to comply with the fraud requirements from Mastercard and Visa networks, communicated major findings to the stakeholders and placing remediation actions that avoiding $10K fees.
CargillDistribution Center Manager
Jun. 2015 - Aug. 2017Heredia, Costa RicaLead a team of 140 people to execute the storage and control of raw materials and finished products, for the Costa Rica operation. Implement SAP WMS module for the main Distribution Center and the third-party logistic partners. - Defined roadmaps, priorities and tasks to reduce logistic spending, and improve the inventory accuracy to meet our internal and external customer requirements. - Gathered the requirements for the implementation of the SAP WMS system in our warehouses, verify that the solution met my acceptance criteria and was viable with the daily operations.
Boston ScientificTraining Specialist
May. 2013 - May. 2015San Jose, California, United StatesDesign the strategy to achieve the production goals through the training and certification of the workforce that manufactures the medical devices. Established the program to ensure the effective transfer process of medical devices manufacturing lines from California to Costa Rica. Track performance and reshape the strategy based on emerging requirements. Save $1M in raw material training with high quality finish goods.
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