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Work Background
OmniScienceDirector of Operations
Sep. 2023Houston, Texas, United StatesStrategic Planning: Spearhead strategic initiatives to align operations with company goals, focusing on scalability, efficiency, and profitability. Process Optimization: Streamline internal processes increasing overall operational efficiency. Team Leadership: Manage a cross-functional team providing mentorship and guidance to ensure the team's success and individual development. Client Collaboration: Collaborate closely with clients to understand their unique their needs, ensuring seamless integration of data science solutions and exceeding client expectations. Resource Optimization: Manage resource allocation
OmniScienceOperations Manager
May. 2022 - Sep. 2023Houston, Texas, United StatesSuccessfully implemented resources planning software and managed resource allocation enhancing project delivery timelines
OmniScienceOperations Lead
Jun. 2021 - May. 2022Houston, Texas, United StatesSuccessfully implemented new project management software, time tracking software, and updated licenses to increase security and savings.
Pandion Optimization AlliancePrivate Consultant
Oct. 2020 - Jun. 2021Rochester, New York, United States• Scaled the e-commerce line in a competitive market while increasing profits.
• Provided and led role out of recommendations with emphasis on creating and optimizing processes.
• Assisted in marketing efforts including Amazon and Walmart PPC, SEO’s, and google analytics.
ScribeAmericaRegional Manager
Nov. 2017 - Sep. 2020Boston, Massachusetts, United States• Oversee all operational aspects of 60 individual scribe programs, that span over 35 health networks.
• Improved entry level management training and installed management mentoring program to increase engagement and decrease manager turnover by 20% per year.
• Increased billable hours of the book of business by 50% over a 2-year period, and decreased client cancellation by 65% overall.
• Developed long term management plan to decrease administrative cost by 5% annually.
• Led initiative to partner and expand applicants with the recruiting which increased viable applicants by 15%. • Improved candidate pipeline, reducing application to hire time from 14 days to 5 days.
• Met with clients quarterly to review ROI data and strategize to ensure short/long term goals. • Improved documentation turnaround in client offices by 100% while also meeting financial goals.
ScribeAmericaProject Manager
Apr. 2016 - Nov. 2017New Jersey, United States• Implemented 5 new scribe programs on time ranging in size from 10 to 100 FTE’s.
• Created, monitored, and communicated project timelines to key stakeholders to ensure on time completions.
• Performed pre-scribe clinical workflow analysis for each provider including: shadowing, documentation, and gathering feedback from office staff. • Collected pre-and-post implementation metrics to review provider productivity. Implemented long-term data capture and analysis for clients.
ScribeAmericaChief Scribe
Jan. 2015 - Apr. 2016Orlando, Florida Area• Managed team of 40 scribes in the Emergency Department.
• Improved ED medical scribe staffing from 80% to 120%. • Addressed quality concerns improving Physician satisfaction score from 3.1 to 4.7/5.
ScribeAmericaMedical Scribe
Oct. 2013 - Jan. 2015Orlando, Florida, United States• Personal assistant to the physician; performing documentation in the EHR, gathering information for the patient's visit, and partnering with the physician to deliver efficient patient care.
AdventHealthHealth Unit Coordinator Cardiac ICU and Emergency Department
Apr. 2006 - Oct. 2013Orlando, Florida Area• Helped maintain and support department including setting up charts for hospital admission, performing data entry, order transcription using computerized order entry systems, and keeping the unit in compliance with confidentiality regulations.
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