ZyXELNordic CSO Manager
Sep. 2011 - Dec. 2014StockholmNordic CSO Manager in general:
- Escalation pool (1st line/2nd line) Nordic
- Employee management Nordic
- KPI management Nordic
- FAE management Nordic
- CSO management Nordic
- Monthly stats reports Nordic
- RMA tracking Nordic
- Participate in exhibitions Tech in general:
- Security(firewall), WLAN, Storage, Switch, VoIP support on business level
- RMA handling
- 1st/2nd line's escalation pool (3rd line)
- Bug reporting to HQ
- FAE (Field Agent Engineer), on-site support
- Presale
- PBX, IVR, local phone/PC/network support
- Educate local CSO personal
- Educate Partners through our training program (ZCNE).
- Workshops